Products

Evoq Content Overview Content Creation Workflow Asset Management Mobile Responsive Personalization Content Analytics SEO Integrations Security Website PerformanceEvoq Engage Overview Community Management  Dashboard  Analytics  Member Profile Gamification Advocate Marketing Community Engagement  Ideas  Answers  Discussions  Groups  Wikis  Events Mobile ReadyDNN Support PackagesEvoq: CMS FeaturesEvoq OnDemandCompare DNN's CMS Products

Solutions

Content Management SystemMulti-Channel PublishingDigital MarketingOnline Community ManagementIntranet Software SolutionOur CustomersPrime

Resources

Test DrivesSchedule A DemoDocumentation CenterWebinarsWhite PapersProduct ManualsRequest PricingData SheetsCase StudiesEvoq Preferred Products Content Management Ecommerce Forms Identity Management and Authentication Site Management Social Themes

Partners

DNN Partners Partner Directory Become a DNN Partner Partner Program Overview  Hosting  Implementation  ISV  Training  Competencies

Community

Participate Ask a Question Forums Community Showcase DNN MVP  Program Overview  Lifetime MVPs  Honorary MVPs Subscribe to DNN Digest Advisory Groups  Awareness Advisory Group  Developer Advisory Group  Partner Advisory Group  Technology Advisory GroupLearn Documentation Wiki Community Blog Video Library Project History Development RoadmapDownload DNN Store Language Packs Manuals Nightly BuildsSecurity Policies Security Center

Blog

About

News Press Releases News Coverage Press KitCareersContact DNN

QA

Ideas Test

New Community Website

Ordinarily, you'd be at the right spot, but we've recently launched a brand new community website... For the community, by the community.

Yay... Take Me to the Community!

Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
In order to participate you must be a registered DNNizen
HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...email sending squigglesemail sending squiggles
Previous
 
Next
New Post
3/13/2007 9:31 AM
 
Allen Foster


Joined: 2/19/2004
Posts: 47

One of my client's is using a DNN site to send a newsletter on a daily basis.  They have nearly 3000 registered users.  Many of these users are complaining that they're receiving emails with "odd characters" or "squiggles."  We've done a test on the MS Word cleanup button and it doesn't help.  Additionally - text generated by DNN (i.e. Dear Username) also contains the squiggles.

I can't actually SEE the squiggles myself, because my email editor (Outlook) cleans them up.  Some of the recipients complaining are receiving email through earthlink.  Some, Yahoo.

My client is so frustrated, they want to transfer their daily newsletter to another service.  But, that doesn't solve the problem and actually creates a few more

Any thoughts?  Help?

Cathy Foster, President
CoolCoyotes
 
New Post
3/13/2007 8:05 PM
 
Chris Paterra


Joined: 4/5/2003
Posts: 4377

To be quite honest, if you are sending that many emails you should either move to a service or you should consider buying some module that is built for this. Most email clients like yahoo, earthlink, etc behave quite differently from Outlook and can only handle valid HTML 3.2 compliant emails. Basically, what I am saying here is your client needs to learn what can/cannot be done for sending emails. In fact, they may have this very same problem with another service provider as it depends on their HTML. (My company does email marketing services for some of our clients).

In addition to the HTML, you have other things such as list management, white listing, CAN SPAM compliance, etc to worry about.

 

Chris Paterra

Get direct answers to your questions in the Community Exchange.
 
New Post
3/13/2007 9:45 PM
 
Allen Foster


Joined: 2/19/2004
Posts: 47

You're not actually suggesting that we're sending these emails from Outlook???  We're sending them from the DNN newsletter mod. 

If I don't understand the limitations of the Newsletter, please enlighten.  However, the problem isn't with the number -- doesn't matter if I send 1 or 1000 -- there are still squiggles.

 
 
New Post
3/13/2007 10:05 PM
 
Chris Paterra


Joined: 4/5/2003
Posts: 4377

I know you are not sending these in outlook. Yes, the number does matter when it comes to mass delivery because the higher the number, the broader the audience (more than likely) the more concern about following guidelines, whitelisting, etc and also things like the squiggles. I cannot spend the time it would take to educate someone about this, but please understand these are very valid concerns when hitting that many people and also what needs to be understood about how the various sites read the HTML of your email.

 

Chris Paterra

Get direct answers to your questions in the Community Exchange.
 
New Post
3/22/2007 8:24 PM
 
Allen Foster


Joined: 2/19/2004
Posts: 47

Where could I learn about the squiggles?  Also ... Yahoo, Earthlink and Hotmail seem to have problems in receiving. What's the point of the double opt-in feature?

(Sorry for the delay in getting back to this.  My client is transferring all their emails to another service.  But that doesn't solve the problem with their website.) 

I still have a problem -- to me... DNN has this mass email mod and now I learn that it's not an effective tool to communicate with a base of users that register on the site.  To me, that defeats the purpose of having the registrations.  So -- a successful website that gets thousands of registered users now has to also incur the cost of another mass email system?  I really don't understand.   I'd like to use DNN for a number of client who will want to send monthly emails... what to do? 

And yes... I understand a little about mass emails... but what I'm saying is that even if I send ONE email to ONE person, it has the squiggles.  (Earthlink user.)

Cathy

 
 Page 1 of 2
12Next 
Previous
 
Next
HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...email sending squigglesemail sending squiggles


These Forums are dedicated to discussion of DNN Platform and Evoq Solutions.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial and non-commercial products or services which are not directly related to DNN.
  2. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  3. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  4. No Flaming or Trolling.
  5. No Profanity, Racism, or Prejudice.
  6. Site Moderators have the final word on approving / removing a thread or post or comment.
  7. English language posting only, please.
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out