Dear all,
Periodically my DNN portal is crashing. It happens like once every two days. And users will note be able to surf to pages and child portals.
Within the browser they see the following errror:
The event entry in the event viewer on my server is stating the following:
<snippet>
...
Exception type: IndexOutOfRangeException
Exception message: Index was outside the bounds of the array.
...
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously
</snippet>
The problem exists since DNN 4.5.2. and since then I have replaced SQL 2000 personal edition with SQL 2000 Standard Edition SP4. For awhile everything seemed okay but then after about 3 days, the errors returned periodically.
Here's my Server and DNN config:
- Win 2003 SP2
- SQL 2000 SP4
- IIS 6
- DNN 4.5.5
Is there a best practise to configure DNN and IIS6 or something? As the error is periodic I don't really know where to look or start looking.
Microsoft say's:
| We're sorry |
| There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time. You can use the links in the Support area to determine whether any additional information might be available elsewhere. |
Help would be appreciated !
Best regards,
Jerry Tjon
IT consultant
Amsterdam
Here is the full event entry text:
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 14-8-2007
Time: 14:20:37
User: N/A
Computer: INTRANET
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 14-8-2007 14:20:37
Event time (UTC): 14-8-2007 12:20:37
Event ID: ced58c5190124823a40050fe4eefdcdb
Event sequence: 48
Event occurrence: 2
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT-1-128315669219531250
Trust level: Full
Application Virtual Path: /
Application Path: D:\Webmaster\DNN4\
Machine name: INTRANET
Process information:
Process ID: 448
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: IndexOutOfRangeException
Exception message: Index was outside the bounds of the array.
Request information:
Request URL: http://intranet.slz.nl/radiologie/Default.aspx
Request path: /radiologie/Default.aspx
User host address: 129.0.30.132
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 1
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
at DotNetNuke.Entities.Tabs.TabController.FillTabInfo(IDataReader dr, Boolean CheckForOpenDataReader)
at DotNetNuke.Entities.Tabs.TabController.GetTab(Int32 TabId, Int32 PortalId, Boolean ignoreCache)
at DotNetNuke.Entities.Portals.PortalSettings.VerifyPortalTab(Int32 PortalId, Int32 TabId)
at DotNetNuke.Entities.Portals.PortalSettings.GetPortalSettings(Int32 TabId, PortalAliasInfo objPortalAliasInfo)
at DotNetNuke.Entities.Portals.PortalSettings..ctor(Int32 tabId, PortalAliasInfo objPortalAliasInfo)
at DotNetNuke.HttpModules.UrlRewriteModule.OnBeginRequest(Object s, EventArgs e)
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Custom event details:
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration