EasyHelp is a light module for Dotnetnuke portals that manages customers support requests. It offers a requests management (Trouble Ticketing) and allow your visitors customers to easily create new tickets and review their requests details / status. EasyHelp provides all that you need to have a Help Desk dotnetnuke module and a productive support staff.

Features:

• Manage Operators, Customers, Categories, Status, Templates and more;
• Full use of .resx files for 100% language support;
• Allow your registered visitors / users to create requests easily;
• Charting and Reports with statistics;
• CSS driven tableless design for maximum customization;
• Three skins included;
• Download DEMO version before you buy!

BETA version PA Download and Online Demo are available on : www.oldturtle.net

Thank you.

Thank you for appreciating our work aezekiel.

This new post is to inform community that we have release 1.0.0 version, live demo available on http://www.oldturtle.net.

Following our visitors important requests and suggestions, this release include a task assignment manager and a complete email template tool.

1.0.0 also includes more reports, more charts, more email events, customer search functionality, and time tracking information to understand how much work time have been spent in a ticket resolution (and by what operator).

We would be glad to hear your opinions about out work. A free download DEMO PA is also available, so you can test it in your portal before you buy. DEMO version is exactly the same as FULL version, only limited to 3 tickets.

Please post your suggestions and requests in our forum, or in this thread.

Thank you.

Dear Mr. Sellers,

Thank you very much for your kind words about our module. Customers feedbacks are so important for us.
We also have received many feedbacks and we are very pleased to see that our work is generating a good interest.

We are leaving the module DEMO live and DEMO downloadable for some time to be 100% sure that the software is problems-free. 

To our visitors interested in purchasing: module will be on snowcovered.com and dotnetnuke.com in a few days. Please DOWNLOAD and USE our DEMO version BEFORE you buy. Switching from demo to full version is only a matter of file replacing after purchase.

Do not be too worry about the pricing, normal price will NOT be like 1000 USD! We are still deciding it, but we will surely begin with a promotional price for a period of time.

Thank you again.