We have a current problem with our public facing sites, files and folders seem to constantly go missing from our file manager.  If I add them back in again, later that day or the next day the disappear again.

I've found if I retype the folder name in file manager again and check the database all the files and folders are updated.

Problem is, one of missing files and folders are my website logo and it keeps dropping off.  I've checked the database and it sets the file ID for the portal fine but go in later and that file with the same ID is then missing from the Files table of the table.  In fact it seems to drop a lot rows from the table.

I've read one or two other posts in here for people with a similar problem although I haven't seen a solution for it.  Is it because I don't have the DotNetNuke.Services.FileSystem.SynchronizeFileSystem schedule running or is it something else?  Currently I don't have FileSync running at all in the schedule as I can't find information that tells me what it actually does (apart from assuming what it does based on its name).  Considering this is our live server for several important portals I don't want to go flicking on this schedule without knowing the impact, or if its needed.

Any help on the above problem would be good.  It would be nice to get a solution before our marketing guy looses his current cool in having to update the website logo and links everyday.

Thanks

Dean

Sebastian,

I've pulled all your comments from other threads into here so they are all in one place.

To answer your questions:

1.  I checked files in the folders that have been disappearing out of File Manager.  No special characters.

2.  When I set the portal logo, the FileID for example equals file ID 1566.  The next day I go in and this FileID is still the same but in the Files table there is no longer an entry for a file with that ID.  Its just disappeared. Hence, when you go into Site Settings the logo settings are reset back to default because it obviously can't find the appropriate file with the correct ID.  The file itself, when you go into the server is still there.  No physical files are deleted.

In short, when I look at the file and folder tables later that day or the next day entries are missing.  What previously were indexes in sequential order now has gaps.  Eg was previous 1566, 1567, 1568.  The next day its 1566 then 1572, 1573.  Why these entries are dropped from the table I'm not sure.

So far to correct it I've found these two things fix it:

1.  In File Manager requesting a Synhronise with recursive.

2.  In File Manager, typing the exact folder and and re-adding it.  All the files within this folder are magically readded back into the Folder and Files table and thus then appear in File Manager.

3.  Re-add the entries for the missing items manually into the database tables.  Obviously faster to do 1 and 2.

Currently:

1.  I don't have DotNetNuke.Services.FileSystem.SynchronizeFileSystem running in the schedule.  Is there documentation about what this item does?  I haven't been able to find any.

Hope that helps.  I'm monitor it today to see if it happens again.

Dean

Thanks.  Okay well I just checked, auto fileSync is enabled in Host Settings.  Again this morning our logo dropped off the website.

Any other suggestions?

Dean