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Ordinarily, you'd be at the right spot, but we've recently launched a brand new community website... For the community, by the community.

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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...Looking for Help Desk modulesLooking for Help Desk modules
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2/20/2008 10:59 PM
 

I am looking for help desk modules, specifically a ticketing system and knowledge base.  Does anyone use one that is effective?

Old Turtle looks good, but it doesn't look like it has a knowledge base -- and it's a bit pricey.

SigmaPro has far more than I need and I have spent all day trying to configure it properly without success.

DNTS looks easy to use, but seems to be dead -- at least no one responds to requests on Snowcovered.

I really don't know where to go so I would really really really appreciate any help -- really, I mean it.

 
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2/21/2008 12:46 AM
 

I was actually able to get a DNTS demo through the marketplace here and it looks pretty good.  I'm still not sure if it has the configuability though to do what we need.  Suggestions are very welcome.

 
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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...Looking for Help Desk modulesLooking for Help Desk modules


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