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HomeHomeDNN Open Source...DNN Open Source...Provider and Extension ForumsProvider and Extension ForumsAuthenticationAuthenticationError: User Accounts is currently unavailable **please helpError: User Accounts is currently unavailable **please help
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6/10/2008 5:44 PM
 
 Hello,
 
Our business uses DNN for its intranet portal. I wasn’t involved in its initial configuration but understand that it was setup to sync users out of the active directory and we define permissions based on AD group membership.
 
Typically, if we want a user to have view access to a particular page, we do so by including the user into the appropriate AD group e.g. ‘managers’ for the managers page.
 
Since the page settings have been defined to allow anyone in the ‘managers’ group view permissions, any new user added to this group in active directory would subsequltly have view access.
 
Recently something has failed and any new users added to these predefined groups do not get the appropriate permissions (or they don’t sync over).
 
If I navigate to Admin > User Accounts > All
I get the following error:  User Accounts is currently unavailable
 
On the DNN server, the event log shows the following ASP.NET warnings:
 
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 6/10/2008 6:33:26 AM
Event time (UTC): 6/10/2008 1:33:26 PM
Event ID: 10c71cdba7d944e4b8e4ee669ee04dd4
Event sequence: 15
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1064560825/Root-1-128575750119548865
    Trust level: Full
    Application Virtual Path: /
    Application Path: D:\Sites\DotNetNuke\
    Machine name: WOODSTOCK
 
Process information:
    Process ID: 9536
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: SqlException
    Exception message: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
The statement has been terminated.
 
Request information:
    Request URL: 
    Request path: 
    User host address: 
    User: 
    Is authenticated: False
    Authentication Type: 
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 9
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
   Stack trace:    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(SqlConnection connection, CommandType commandType, String commandText, SqlParameter[] commandParameters)
   at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters)
   at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText)
   at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, String spName, Object[] parameterValues)
   at DotNetNuke.Services.Log.EventLog.DBLoggingProvider.Data.SqlDataProvider.PurgeLog()
   at DotNetNuke.Services.Log.EventLog.DBLoggingProvider.DBLoggingProvider.PurgeLogBuffer()
   at DotNetNuke.Common.Global.LogEnd() in D:\Sites\DotNetNuke\App_Code\Global.asax.vb:line 124
   at DotNetNuke.Common.Global.Application_End(Object Sender, EventArgs E) in D:\Sites\DotNetNuke\App_Code\Global.asax.vb:line 285
 
------
 
Any suggestions on how to find the issue, or what might have gone wrong?
I appreciate any help.
 
Thanks,
-Marty Z
 
New Post
6/11/2008 11:53 AM
 

How many user accounts (roughly) are we talking about when you select "All"?

For your synching issue: What version of DNN? What version of the AD Provider? Server OS? Domain Controller(s) OS?

 
New Post
6/12/2008 2:44 PM
 
Forgive my descriptions, I’ll describe our setup the best I can. We use WinServer2003 with approximately 200 xp workstations\users on a domain. We have a separate database server running WinServer2000 and SQL Server2000 Enterprise. (This is where our DNN database is)
 
I haven’t found how to identify the version# of our DNN install. I know it was setup in 2006
 
New Post
6/12/2008 3:28 PM
 

You can find out what version of DNN you're using by login in with Host credentials and looking under Host->Host Settings. It's listed near the top.

That said, 200 users isn't all that much. I can't help but wonder if it isn't a case of missing information (such as email address) on an AD user. Can you try looking up a random sampling of AD users to see if you get an error?

 
New Post
6/13/2008 1:29 PM
 
Not sure how login as host…up till now my only interface has been through the domain and the DNN site recognizes my AD credentials and auto logs in…
 
I’m in the domain Admins group and have root access to the server running IIS, DNN, and to the database server, but just don’t really know where to look.
 
I was thinking it might be an inconsistency between active directory users and the corresponding database tables? (if that’s how things work)

 When I try and search individual user names or sort by letter from the DNN user accounts interface, it produces nothing.., but does not prompt with an error message. When I click ‘ALL’ is when I see the error: User Accounts is currently unavailable

The site still works great and the people who had permissions defined prior to this problem can still edit their page ok…the problem is only felt when attempting to assign new users rights

 I’ve opened the database table ‘Users’ sql enterprise manager and can see the various columns/cells for Userid, username, firstname, lastname, email, etc
 
But Im too green to see understand where a problem might be
 
I appreciate your taking the time to respond
 
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