The problem with Snowcovered's feedback is that it's not that trustworthy.  Normally you have to take it with a grain of salt because either the feedback is based on a day or two of playing with the module or it's based on a user misunderstanding what they were buying.  People who like the product in real life don't take time to go back and say so.

One of the reasons I tend to post reviews on Amazon of books, good, bad or indeifferent.

Jeff

I wish the ratings on snowcovered were a bit better.  The comments seem to get cleared out from time to time.  Don't know if this was due to upgrades in the system or what but I know quite a few of the comments I've seen over the years aren't there now.

As far as support goes - I agree with most of the developers - customers need to factor in how much they are paying for the module vs. how much support they expect the developer to provide.  That said, I think a customer of a low $ ($20 - $80) module should at least be able to expect one or two emails at the beginning of their experience with the module.

There was a conversation on support in the ListX forums about 12 months ago. You'll notice that the new Open Web Studio module from R2I is now free and you have to pay for support. As long as the developer doesn't get crazy with the support $ I really think this is a good way to go for all involved.

Another option I've seen that seems to work REALLY well is a couple of the developers have picked out a few of their "module community" members and have given them free modules, titles, etc. to help answer questions in the module's forums.

Greg