I feel your pain as well.
Here is a letter I wrote to George Solomon - a director of marketing at ASPDNSF. I didn't get a reply. I'd love this product to work, but it doesn't. My plan now is to tear down our ASPDNSF implementation and install Catalook :-(
I'll let you know if George ever finds the time, or courage, to respond.
Hi George,
My firm has been struggling the the DNN version of ASPDNSF for several months. As you must know, the initial release was very buggy and has caused much misery and heart ache.
PowerDNN first installed a version on a client's DNN portal and we had many, many time consuming problems. Some highlights:
- ASPDNSF permissions got out of synch with DNN's. Administrators and Host accounts suddenly were unable to access the ASPDNSF admin UI. After a few weeks of PowerDNN saying "we have no idea - you'll have to contact ASPDNSF" and ASPDNSF support staff telling us "PowerDNN is the reseller, so they will have to fix it" the ASPDNSF staff did risk a professional opinion and told use to completely uninstall and re-install. Which we did and had to reinstall all our products.
- Then we tried to update from 4.9.0 to 4.9.1 and got Storefront SQL proc conflicts! This is a very minor upgrade. It gives me little confidence in your product. You support team told us, Storefront only works well when there are no other third party modules installed on the DNN site. Funny, I missed that in your sales literature. This is unheard of. My company develops DNN modules and I personally this is just another way for your staff to pass the buck. They also glibly told us, you'll just have to uninstall and reinstall again. Have a nice day :-)
So we moved the client site to our own Dedicated Server and had the license transferred directly to us, so that we could deal with ASPDNSF support team directly.
- As you know, the documentation is poor. After a few days trying to get PayPal payment gateway, we had to buy an incident just so that someone could tell us in an email what should have been explained in the documentation.
- Then we had a problem with Canadian provinces. Select one and the entire page refreshes and loses all the date the client has enter into the form. We had to get a new dll to fix that.
- Now we have a problem with the States drop down and are now told we need to pay $700 to upgrade to the new version.
- AND we still can't upgrade to 4.9.1 even on our own server :-(
Even with these problems, my client's site went live this week: www.investinkids.ca After waiting on the ASPDNSF eCommerce for weeks the client could not wait any longer.
In summary
- you knowingly delivered a buggy product, that never works and now we have to pay $700 to get the new version (who knows if it is going to work?)
- you ship pathetic documentation and we have to pay $100 for support "clarifications"
The DNN community is outraged over the poor quality of product you deliver and the poor documentation and the predatory support policies that require we pay and pay and pay just to get what should have been delivered in the first place.
It is no secret why PowerDNN, one of the major DNN hosting companies, no longer offer ASPDNSF for their eCommerce packages. They told me the product was buggy and impossible to support.
You are earning distrust and disregard - is this your intension? If there were any viable option to your Storefront I would be using it and so would many others - we are all hoping someone steps up to the plate soon.
Can you tell me this? I paid for a functioning version of your software. Will you deliver this for the purchase price that I have already paid?