Hi Erica,

Sounds like your host company had a good idea but poor follow-up. Firstly I suggest you contact one of the professional DNN service providers (you'll find quite a few. Companies like DotNetNuke Corp and Engage to name a few will be able you to keep your DNN safe and doing what you want it to).You won't need to change hosting provider, but you'll get professional support for your installation. For your questions:

- DNN is not a monolithic 'site'. It is a framework with extensions. To be able to help you on the shop we'd need to know which shop module you're using. If this is gibberish to you please follow my advice above.

- Google won't be thrown off by long names. On the contrary: the use of descriptive long addresses helps Google index. This is why they were introduced.

Peter