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New Community Website

Ordinarily, you'd be at the right spot, but we've recently launched a brand new community website... For the community, by the community.

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Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...Warning: Re-Invent tech SupportWarning: Re-Invent tech Support
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1/13/2009 7:14 PM
 
Olle Persson

Joined: 1/22/2007
Posts: 143

Hi and happy 2009 to you all!!!

We discussed my selection of hosts last year, as I was forced to move away from ReInvent.

I opted for Resellers Choice and are happy with then, but unfortunately have some hosting remaining with Re-Invent.

Below is todays tech-support, I don't believe any comments are necessary:

 

 

This issue is being closed and any further inquires towards it will be billed at $25 per ticket!

Thank You

Re-invent Technologies LLC
http://www.re-invent.com

 

 

 
 
New Post
1/13/2009 8:38 PM
 
Brandon Auger

www.re-invent.com/product-pages/dotnetnuke-dnn-hosting.aspx
Joined: 9/12/2004
Posts: 4

The technical support agent replied to you many many many times within minutes regarding the same questions over and over again.  Some of which had nothing to do with our services.  Instead of following their instructions they continued to get asked the same questions over and over again causing our support team to delay responses to other customers in need of actual hosting support.   It had the appearance that we were getting spammed.  We apologize for any inconvenience the response to you may have caused and we will internally look to see if this unique circumstance could have been handled better or differently.

We hope you've enjoyed the 100% uptime your site received during the years of hosting and the instant support you received whenever you had a question.  I didn't see that mentioned in any of your posts about our company.  Thank you and have a wonderful day!

Re-invent Technologies
Providing Under $8/mo Hosting Since 1998
 
New Post
1/13/2009 9:18 PM
 
Michael Gerholdt


Joined: 6/17/2003
Posts: 763

Personally, ORP, I think this kind of posting is inappropriate. If there were a dangerously underperforming host luring in unsuspecting DNN resellers and you were genuinely trying to warn us off, that would be one thing. You don't really seem to be doing that; you seem to be wanting to injure your host.

You may have some legit gripes, but it sounds like your host does as well.

pmgerholdt
 
New Post
1/14/2009 12:17 PM
 
Alex Shirley


Joined: 1/30/2006
Posts: 5038

I've never had any trouble with re-invent, use them with all my sites and they have been most helpful.

Thanks

Alex Shirley
 
New Post
1/14/2009 3:19 PM
 
Timo Breumelhof


Timo Breumelhof's Avatar

www.40fingers.net
Joined: 2/9/2006
Posts: 4430

@Brandon Auger, could you use a shorter website link please? You are destorting the forum, it cannot handle the long link
 
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