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HomeHomeUsing DNN Platf...Using DNN Platf...Using Modules a...Using Modules a...Error when adding new thread on Forum moduleError when adding new thread on Forum module
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3/25/2010 1:08 PM
 
steve callahan

Joined: 5/13/2009
Posts: 67

We have added the Forum module (ver 4.4.3) to our website and users have been adding posts. However, one of our users has tried to add his third post and gets this error -

 Add/Edit Post
 
 
An error has occurred.
Error: Add/Edit Post is currently unavailable.
An error has occurred.
Error: Add/Edit Post is currently unavailable.

He has already added two posts successfully and other users have been adding posts okay so why does this particular user get this error?
 
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3/25/2010 3:59 PM
 
Mitchel Sellers


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www.mitchelsellers.com
Joined: 1/24/2007
Posts: 7846

There will be a full error message reported in the EventLog for this entry, can you review that and post the detail here?

-Mitchel Sellers
Microsoft MVP, ASPInsider, DNN MVP
CEO/Director of Development - IowaComputerGurus Inc.
LinkedIn Profile

Visit mitchelsellers.com for my mostly DNN Blog and support forum.

Visit IowaComputerGurus.com for free DNN Modules, DNN Performance Tips, DNN Consulting Quotes, and DNN Technical Support Services
 
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3/26/2010 4:55 AM
 
steve callahan

Joined: 5/13/2009
Posts: 67

Thank you for your reply Mitchel, we had a look through some other forum posts and think we have found the solution in a post relating to admin settings.

http://www.dotnetnuke.com/Community/F... 

This post suggests that if after changing admin settings, any user that has submitted posts prior to the changes will get an error. The way around this in the long term is to upgrade to the later version (4.5.3) in the short term you can go to the users personal forum settings and subscribe and unsubscribe from all forums. This is supposed to clear out and reset their settings. You may need to do it two or three times to be sure but it does work. We are going to upgrade to the new version today to be certain.
 
New Post
3/26/2010 6:01 AM
 
steve callahan

Joined: 5/13/2009
Posts: 67

Forget our last post Mitchel, the upgrade did not solve the problem it has made the situation worse!! We tried the upgrade on our Intranet site first and that worked fine. However, when we ran the upgrade on our website, the first thing we noticed was that in the Modules page, the upgrades available button had not disappeared as it had done on our Intranet site but was replaced by a button where the image was not available (a red cross). Then when we tried to add a new thread we got an error, however, this time when we tried to go into the Admin panel to reset the user settings, all of the options are displayed as text and not buttons and are not enabled so we cannot change anything. This has really messed us up as deleting the forum is not an option as we would lose all of our members entries.
 
New Post
3/26/2010 6:03 AM
 
steve callahan

Joined: 5/13/2009
Posts: 67

We also tried running the Event Log to give you the information but got the following error message -

 

Error: Event Viewer is currently unavailable.
DotNetNuke.Services.Exceptions.ModuleLoadException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at
 
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