Reduce Shopping Cart Abandonment.  Engage your customers at the point of purchase.  Place a SigmaLive Chat Module right on the shopping cart page.  There is no reason for customers to leave your site because of unanswered shipping questions, confusion about checkout, or lack of confidence in the security or your site.  By providing a live chat option to customers before they leave your site, you can dramatically reduce abandonment rates.
 

Better Understand Customer Needs.  Web customers prefer live chat.  By engaging customers instantly, your sales staff can ask more specific questions to better understand their needs.  Customers can get answers to buying questions, enabling your sales staff to impact decisions at the point of purchase.
 

Increase Customer Confidence.  We've all visited sites we weren't sure if we could trust.  Providing customers with the option to communicate with your company via live chat demonstrates a strong commitment to customer service and satisfaction.  With the anonymity of the web, customers trust sites that offer live support and are more likely to become repeat customers.
 

Generate More Sales Leads.  If a chat represents a potential sales opportunity that needs additional follow-up, create and capture contact information associated with the new sales lead, for later follow-up by phone or email.
 

Convert More Browsers to Buyers.  Initiate proactive chats with visitors to greet them on your site and to communicate you are available to assist them however needed.  Proactive chat invitations are also a great way to communicate about current promotions or discounts on your site.
 

Get the Most of Your Online Marketing!  Online ad spending is booming - what are you doing to capitalize?  With the increase in traffic from online ads, SigmaLive will turn your website into a virtual sales force giving customers live help.  Initiate live chats, or send an invitation to chat.  Make a connection with your customers ... simply engage.

Increase Customer Satisfaction, Retention and Loyalty.  As the web becomes a more popular for shopping, service response has become an increasing complaint.  Provide your visitors with live chat support for questions before, during and after the buying process.  You wouldn't leave your physical storefront empty, making customers figure things out for themselves ... staff your website with SigmaLive operators and you will see return customers. 
 

Real-time History.  SigmaLive allows your service and support staff on-demand access to the chat, visit and chat history of registered customers.  You never have to search for related information on return customers because it is right at your fingertips.  This dramatically improves customer loyalty and customer satisfaction.
 

Reduce Support Costs Dramatically.  Live chat is more scalable and less expensive than phone support.  Reduce your service call volume and wait time by up to 90%, at much less initial cost.  Response time improves, teams become more efficient, call and email volume decrease, but customer satisfaction increases!