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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...SMTP Test email comes through, but nothing else...SMTP Test email comes through, but nothing else...
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7/16/2010 11:36 AM
 
CBOSS Inc.


Joined: 3/31/2010
Posts: 466

There is something not right with DNN and our SMTP server. I had previously thought this was an issue specific to the latest version of DNN (5.4.4) but it might not be based on further investigation from Chris Hammond. However – every test I have done makes me believe that it is something specific to DNN… let me give a complete overview...

 

Here is the issue:

 


When testing the SMTP settings in DNN I can verify that I do receive an SMTP test message. This test works on every single DNN instance we have – it does not matter if I change the SMTP Auth. to Anonymous or Basic (Username and Password)…

However… when I test sending a newsletter out from DNN, all of the DNN 5.4.4 instances we use will state that they have successfully send a message. This is not the case… the only thing that comes through is another SMTP test message…

But… when I send a newsletter out with a version of DNN that is less than 5.4.4 – for example SND Rome or HSL which are on Version 5.2.3 they work fine - I get the Bulk Message report as I should...

 

 

 

 


How this was discovered?

a client needed some help with a form on their site after it was moved from DNN4 to DNN5 – Keep in mind that the move has nothing to do with the SMTP functionality as it is a problem on all 5.4.4 instances of DNN not just this particular instance...

After the form was created… trying to run tests came back with nothing… no emails. To verify the SMTP issues you first test it in the Host settings – then try sending a newsletter, which is outlined above…

As you can see it does not work…

What’s been done up to this point?

I have started a thread here and other DNN sites to see if anyone else is having this issues out there – There is one person here and Chris is hopefully looking into the issue, but has not been able to accurately recreate the same issue I am having here.

I have also sent this information to Data Springs (the module developer of the Dymanic Forms module… even through they can’t technically support DNN itself – this is affecting the functionality of their product…


What’s Strange?

Is that even though the newsletter module does not work on our company's website.. The contact form does (Dynamic Forms)… and we do get messages from that particular form in DNN 5.4.4?!

I have been researching and trying to chase this for a week with no solutions… There are also no errors in DNN’s event viewer that are specific to SMTP… my IT dept. says there are no issues or items in the SMTP logs that point to any type of error…

 

Can there be further investigation concerning this? When it comes to DNN I am getting no errors at all… therefore it is becoming increasing difficult to find the answer to this?
 
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7/16/2010 12:20 PM
 
Chris Hammond


Chris Hammond's Avatar

Chris Hammond's Avatar

Chris Hammond's Avatar

www.christoc.com
Joined: 1/14/2003
Posts: 7319
In a private forum someone pointed out this issue in Gemini

http://support.dotnetnuke.com/issue/V...

any chance you can try making this change and see if that corrects your issue?
Chris Hammond
Former DNN Corp Employee, MVP, Core Team Member, Trustee
Christoc.com Software Solutions DotNetNuke Module Development, Upgrades and consulting.
dnnCHAT.com a chat room for DotNetNuke discussions
 
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7/16/2010 1:14 PM
 
CBOSS Inc.


Joined: 3/31/2010
Posts: 466
Thanks for the info Chris... this looks like it might be a big help! My fingers are crossed. I will forward this to my IT staff. Thanks again. I will post my findings here after looking through this documentation.
 
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7/16/2010 7:41 PM
 
Joseph Craig


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Joseph Craig's Avatar

Joined: 7/24/2006
Posts: 1441
I upgraded a test installation (hosted at PowerDNN) to 5.4.4.  

I can send the SMTP Configuration Test message to myself.

I've tried twice to send a newsletter to myself.  On both occasions, DotNetNuke crashes (I get "Service Unavailable" when I try to refresh the site shortly after sending the messages).  When the system comes back, I have this in the event log:

  7/16/2010 6:36:18 PM   General Exception       AssemblyVersion: 5.4.4; PortalID: -1; PortalName ...
AssemblyVersion: 5.4.4
PortalID: -1
PortalName: 
UserID: -1
UserName: 
ActiveTabID: -1
ActiveTabName: 
RawURL: 
AbsoluteURL: 
AbsoluteURLReferrer: 
UserAgent: 
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 4eb3d58a-cdf0-41db-9c55-f0ce1bc22b07
InnerException: Thread was being aborted.
FileName: 
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Text.RegularExpressions.RegexCharClass.CharInCategoryGroup
StackTrace: 
Message: System.Threading.ThreadAbortException: Thread was being aborted. at System.Text.RegularExpressions.RegexCharClass.CharInCategoryGroup(Char ch, UnicodeCategory chcategory, String category, Int32& i) at System.Text.RegularExpressions.RegexCharClass.CharInCategory(Char ch, String set, Int32 start, Int32 mySetLength, Int32 myCategoryLength) at System.Text.RegularExpressions.RegexCharClass.CharInClassInternal(Char ch, String set, Int32 start, Int32 mySetLength, Int32 myCategoryLength) at System.Text.RegularExpressions.RegexCharClass.CharInClassRecursive(Char ch, String set, Int32 start) at Go27(RegexRunner ) at System.Text.RegularExpressions.CompiledRegexRunner.Go() at System.Text.RegularExpressions.RegexRunner.Scan(Regex regex, String text, Int32 textbeg, Int32 textend, Int32 textstart, Int32 prevlen, Boolean quick) at System.Text.RegularExpressions.Regex.Run(Boolean quick, Int32 prevlen, String input, Int32 beginning, Int32 length, Int32 startat) at System.Text.RegularExpressions.Regex.IsMatch(String input) at DotNetNuke.Common.Utilities.HtmlUtils.IsHtml(String text) at DotNetNuke.Services.Mail.Mail.SendMail(String MailFrom, String MailTo, String Cc, String Bcc, String ReplyTo, MailPriority Priority, String Subject, MailFormat BodyFormat, Encoding BodyEncoding, String Body, List`1 Attachments, String SMTPServer, String SMTPAuthentication, String SMTPUsername, String SMTPPassword, Boolean SMTPEnableSSL)
Source: 
Server Name: GENERIC66

So, I concur that something seems to be wrong.


Joe Craig
Patapsco Research Group, Ellicott City, MD
DotNetNuke Development and Services (http://patapscorg.com)
 
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7/16/2010 7:50 PM
 
Joseph Craig


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Joseph Craig's Avatar

Joined: 7/24/2006
Posts: 1441
I also tried this on an installation that is DNN Pro 5.4.4 and it seems to work ...


Joe Craig
Patapsco Research Group, Ellicott City, MD
DotNetNuke Development and Services (http://patapscorg.com)
 
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