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HomeHomeDNN Open Source...DNN Open Source...Provider and Extension ForumsProvider and Extension ForumsAuthenticationAuthenticationOne user cannot log in.One user cannot log in.
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2/24/2012 12:27 PM
 
Dan Ball

Joined: 1/31/2005
Posts: 771

I have one domain user that cannot log into DNN. 
Other users can log in using that computer, just not that particual user. I've had them change to a password that was longer than 7 characters, and the account is not locked out in AD.   I've even tried deleting the user from the DNN database.

The event viewer shows this:

AssemblyVersion: 6.1.3

PortalID: 166

PortalName: Portal Name

UserID: -1

UserName:

ActiveTabID: 5020

ActiveTabName: Home

RawURL: /login.aspx?ReturnUrl=%2f&popUp=true

AbsoluteURL: /Default.aspx

AbsoluteURLReferrer: http://portalurl/login.aspx?ReturnUrl...

UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E; MAPSIE)

DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider

ExceptionGUID: 0d50841d-4103-4637-880c-ddb1d0df465b

InnerException: The user account has been locked out.

FileName:

FileLineNumber: 0

FileColumnNumber: 0

Method: System.Web.Security.SqlMembershipProvider.GetPassword

StackTrace:

Message: DotNetNuke.Services.Exceptions.PageLoadException: The user account has been locked out. ---

System.Web.Security.MembershipPasswordException: The user account has been locked out. at System.Web.Security.SqlMembershipProvider.GetPassword(String username, String passwordAnswer) at System.Web.Security.MembershipUser.GetPassword() at DotNetNuke.Authentication.ActiveDirectory.AuthenticationController.RandomizePassword(UserInfo objUser, String& strPassword) at DotNetNuke.Authentication.ActiveDirectory.AuthenticationController.ManualLogon(String UserName, String strPassword, UserLoginStatus& loginStatus, String ipAddress) at DotNetNuke.Authentication.ActiveDirectory.Login.cmdLogin_Click(Object sender, EventArgs e) at System.Web.UI.WebControls.Button.OnClick(EventArgs e) at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---

Source:

 

 

 
 
New Post
2/24/2012 4:12 PM
 
Mike Horton


Joined: 7/16/2003
Posts: 4865
Any chance that it's locked in the portal itself? Though with deleting the user that shouldn't have made a difference. Or what happens if they try to login from a different computer?

I'm just making guesses here at this point because I don't have anyway of testing this where I'm at now.
 
New Post
2/25/2012 4:03 PM
 
m


Joined: 5/24/2008
Posts: 464

I've had this happen before and the user signed up with a leading space.

Unfortunately by default DNN does not trim leading spacing, and possibly not trailing spaces for usernames.

Try putting a space before and/or after the username.  The user may have inadvertently added a space upon sign up
 
New Post
2/27/2012 8:07 AM
 
Dan Ball

Joined: 1/31/2005
Posts: 771
The user is an AD user, so leading/trailing spaces is not an issue.

Looking at the event closer, I noticed that the username is not even showing up but it was showing up before the account was deleted.
 
New Post
3/1/2012 7:41 AM
 
Dan Ball

Joined: 1/31/2005
Posts: 771
So is there anything at all I can test on this? It is becoming quite an issue because we moved all communication to a web portal and that one user cannot use it.
 
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