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HomeHomeGetting StartedGetting StartedInstalling DNN ...Installing DNN ...SMTP issueSMTP issue
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5/2/2012 4:08 PM
 

I have recently installed DotNetNuke Community Edition 5.6 to a MochaHost account through their available applications install.  The MochaHost people told me to set the SMTP Server to mail.<my domain>.com which I did in the Host Settings under SMTP Server Settings. When I click the Test link to the right it says that it has tested successfully.

I have tried SMTP Authentication on both Anonymous and NTLM  but whenever I do something where an email is sent automaticallly I get the following error

Error: is currently unavailable.
DotNetNuke.Services.Exceptions.ModuleLoadException: Mailbox unavailable. The server response was: Authentication is required for relay ---> System.Net.Mail.SmtpFailedRecipientException: Mailbox unavailable. The server response was: Authentication is required for relay at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendEmail(String fromAddress, String senderAddress, String toAddress, String subject, String body) at DotNetNuke.Security.Roles.RoleController.SendNotification(UserInfo objUser, RoleInfo objRole, PortalSettings PortalSettings, UserRoleActions Action) at DotNetNuke.Security.Roles.RoleController.AddUserRole(UserInfo objUser, RoleInfo objRole, PortalSettings PortalSettings, DateTime effDate, DateTime expDate, Int32 userId, Boolean notifyUser) at DotNetNuke.Modules.Admin.Security.SecurityRoles.cmdAdd_Click(Object sender, EventArgs e) --- End of inner exception stack trace ---

 I'm guessing I missed a step somewhere but I'm frizzled if I know where. Can't find anything on Mochahost.

 
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5/3/2012 10:36 AM
 
Hi Fred,

According to the error message, it looks like the SMTP server does not allow for sending messages without authenticating first. You should be able to just set up an mailbox account with them through your hosting panel and use that for the credentials in the Host settings of your DNN website. This should allow the DNN site to successfully authenticate with the SMTP server to send out any e-mails. You may also want to contact their Support team to see if they have credentials that you can already use.
 
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5/4/2012 4:14 PM
 
Thanks Ricardo - your suggestion of creating a mailbox account and using it to authenticate worked. I also contacted the MochaHost support team to suggest that they have someone prepare instructions for installing DNN to their sites. They have instructions for adding pages to DNN and a whack of other stuff but NOTHING for installing.

In any case, these issues at least, have been solved - Thanks again
 
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