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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Admin File manager goneAdmin File manager gone
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11/29/2013 11:40 AM
 
Joshua Fisher


teamsolva.com
Joined: 12/12/2005
Posts: 35

I have a dnn 7.1.2 install with 3 parent portals. On the latest portal I added, I browsed to the file manager from the admin menu, but there was no module on the page. I am logged on as a host user, and can use the host file manager just fine, but I need the admin file manager working for other users.

I am unable to see a module to add to the admin file manager page, in order to get it working. How do I fix this?

Also, the admin file manager works fine from other parent portals in the same installation of DNN. I checked the page with several different skins, including the default skin, but no luck.
 
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11/29/2013 1:03 PM
 
Ken Grierson


Joined: 7/18/2009
Posts: 613
Joshua;
We regularily test multi-portal behaviors and this is unexpected in 7.1.2
Are you seeing any errors messages in the UI? Any in log.resources file of the site?
Have you done any URL customization/redirection on this site in any portal?
You should be able to fix it by logging in as HOST user, browsing to the affected portal, hitting the page and then going to Add Module. At this point the File Manager module should be listed and you should be able to add it to the FileManager.aspx page

If you have any issues adding File Manager module to the page while logged in as Host please reply back you may have run into a bug.
Ken Grierson
DotNetNuke Corporation
Test Lead
 
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11/29/2013 2:07 PM
 
Joshua Fisher


teamsolva.com
Joined: 12/12/2005
Posts: 35

I was able to get the file manager module back on the page, by adding the Digital Asset Management module wihile logged in as host. I never would have tried this module, except the icon was the same as the File manager link in the admin menu. Perhaps a rename is in order?

I still do not know why the module didn't show up in the first place.

I am using the ifinity module for two portals on the site.

This error is occurring alot in the event viewer:

ModuleId:-1

ModuleDefId:-1

FriendlyName:

ModuleControlSource:

AssemblyVersion:7.1.2

PortalID:2

PortalName:Center for Understanding Change

UserID:1450

UserName:joshlfisherADMIN

ActiveTabID:387

ActiveTabName:File Manager

RawURL:/Admin/FileManager/tabid/387/Default.aspx?folderId=298&view=gridview&pageSize=10

AbsoluteURL:/Default.aspx

AbsoluteURLReferrer:http://dev.c4uc.org/Admin/tabid/374/Default.aspx

UserAgent:Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/31.0.1650.57 Safari/537.36

DefaultDataProvider:DotNetNuke.Data.SqlDataProvider, DotNetNuke

ExceptionGUID:2a79b7a5-1dbc-4d78-b1f7-ee9b2d266c88

InnerException:Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

FileName:

FileLineNumber:0

FileColumnNumber:0

Method:System.Data.SqlClient.SqlConnection.

StackTrace:

Message:

DotNetNuke.Services.Exceptions.ModuleLoadException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at System.Data.SqlClient.SqlConnection. (SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning() at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlDataReader.ConsumeMetaData() at System.Data.SqlClient.SqlDataReader.get_MetaData() at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method) at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method) at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior) at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior) at DotNetNuke.Data.PetaPoco.PetaPocoExt.ExecuteReader(Database database, String sql, Object[] args) at DotNetNuke.Data.PetaPoco.PetaPocoHelper.ExecuteReader(String connectionString, CommandType type, String sql, Object[] args) at DotNetNuke.Entities.Host.Host.GetHostSettingsDictionary() at DNNGo.SkinObject.StyleSwicth.BaseSkinObject.GetHostSetting(String key) at DNNGo.SkinObject.StyleSwicth.BaseSkinObject.get_CrmVersion() at DNNGo.SkinObject.StyleSwicth.BaseSkinObject.LoadViewScript() at DNNGo.SkinObject.StyleSwicth.View_Index.Page_Init(Object sender, EventArgs e) --- End of inner exception stack trace ---
 
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11/29/2013 3:39 PM
 
Ken Grierson


Joined: 7/18/2009
Posts: 613

That error looks to me like there's an issue with DNNGo skin on 7.1.2

You should contact the vendor

Glad you were able to successfully add the module.

Ken Grierson
DotNetNuke Corporation
Test Lead
 
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11/30/2013 8:27 AM
 
Sebastian Leupold


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Sebastian Leupold's Avatar

www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212
The error looks to me like an issue with the database, while retrieving host settings. Either your database has performance issues (check size of transaction log and number of entries in Eventlog and ScheduleHistory), ot there is an issue in hostSettings for your portal.
Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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