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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...Critical Error when accessing child portal thru portal aliasCritical Error when accessing child portal thru portal alias
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11/19/2014 9:57 AM
 
Raghu Pandey


Joined: 12/13/2005
Posts: 98

Hi All,

I have a portal running on DNN 5.4.4 (i know its dinosaur-ish but pls bear with me).

It has a child portal which functions normally when accessed via the normal URL - www.myportal.com/childportal .
I created a portal alias "portal.customer.com", when i access the child portal thru this URL, it throws following error:

A critical error has occurred.
StartIndex cannot be less than zero. Parameter name: startIndex

The event viewer shows following details:
-----------------------------------------------------------------------------

UserAgent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 1b0d9cde-dd2d-453e-aacb-89ac295236c8
InnerException: StartIndex cannot be less than zero. Parameter name: startIndex
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.String.InternalSubStringWithChecks
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: StartIndex cannot be less than zero. Parameter name: startIndex ---> System.ArgumentOutOfRangeException: StartIndex cannot be less than zero. Parameter name: startIndex at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy) at DotNetNuke.Modules.Admin.Users.User.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control. (EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---
----------------------------------------------------------------------------------

Please suggest a solution!

Thanks in advance...

Regards,

Raghu Pandey

Author - 'Become an iMature Student'
Book on 'Internet Maturity' for all students.
 
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11/19/2014 12:42 PM
 
Sebastian Leupold


Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212
please make sure to use only the new alias (the other should be removed from portalalias table.
Make sure you clear local browser cache.
Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
11/21/2014 3:02 AM
 
Raghu Pandey


Joined: 12/13/2005
Posts: 98

Hi Sebastian

Thanks! but the problem still exists. Following things were done:

- original portal alias was removed from PortalAlias table. Now when someone types the old URL he is redirected to the main website (portal 0).

- Application was re-started and local browser cache was cleared, but same error is thrown. The vent view details are as follows:

InnerException: StartIndex cannot be less than zero. Parameter name: startIndex
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.String.InternalSubStringWithChecks
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: StartIndex cannot be less than zero. Parameter name: startIndex ---> System.ArgumentOutOfRangeException: StartIndex cannot be less than zero. Parameter name: startIndex at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy) at DotNetNuke.Modules.Admin.Users.User.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control. (EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---

Author - 'Become an iMature Student'
Book on 'Internet Maturity' for all students.
 
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