I'm hoping this is the right place to post this; if not, please let me know.

I'm running into a strange problem with the search feature included in my DNN v7.3.2 instance. The site is running on an secured intranet and I've been able to make changes to the settings so that the crawler impersonates a logged in user, and we can get results, but only under odd and non-ideal circumstances.

When a user searches for "City" it returns no results.

However, if a user searches for "Cit" it returns every result mentioning "City".

It's easy enough to say "Well, users should type in 'Cit'." Unfortunately, this just isn't going to work for our target audience and leads me to believe that other, more complex search terms could throw this off even more.

Could anyone provide some feedback on why this would be happening and what can be done to remedy it?