Tony Hussein wrote
Why are module developers getting too many support issues? Bugs in their modules? Issues with DNN integration? Requests for new features? what?
Yes, yes, yes, yes and more. :)
Tony Hussein wrote
If the module has bugs, it's the developer's responsibility to produce a reliable tested module.
If you can do this, you win the developer God award. You'll need to test in about a thousand different configurations, and even if your module works properly it's still your fault if it breaks the XYZ module I already have installed.
Tony Hussein wrote
Common questions can be added to the FAQ. If I get questions that are already in the FAQ, I would tell the person it's in the FAQ to get them to use the FAQ. What's the point of investing in a FAQ if users are too lazy to search.
Read these forums for a week and tell me if there's anyone on the planet who searches for an answer on their own. :)
Tony Hussein wrote
Feature request can be replies with a canned reply that it will be considered. Yes support is getting more expensive to provide. Reliable and easy to use modules will deflect a lot of these costs.
They don't, they haven't and they never will. 85% of the work in development is support, and it's 99% of the cost to the developer. That fact won't ever change. If you can't handle it, you don't want to be in the software business.
Jeff