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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...Digital Assets Manager - 500 error on ActionButtonDigital Assets Manager - 500 error on ActionButton
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6/15/2018 4:12 AM
 
ROB AX

Joined: 9/3/2004
Posts: 2185

Thanks again for the reply

I don't want to get sidetracked with the action buttons. They work fine and otherwise have nothing to do with the fault. It actually occurs when any link or button that uses a  __doPostBack is clicked on the same page as the DAM module. 

I've confirmed that the portal file system (skins, modules, bin and all) is not at fault by making a duplicate copy of the faulty DNN instance, confirming that the issue occurs, and then restoring a database from a working DNN instance. With the restored database, the problem no longer occurs. That tells me it's a data problem.

I've now restored the faulty database and I'm going to get into the db and wipe out data until it no longer happens or the instance dies. Any suggestions around that task are appreciated.

Regards
Rob

Below are further exceptions visible in  the browser, in case there are further clues within.

 

[ArgumentOutOfRangeException: Selection out of range
Parameter name: value]
   Telerik.Web.UI.RadComboBox.PerformDataBinding(IEnumerable dataSource) +285
   Telerik.Web.UI.RadComboBox.OnDataSourceViewSelectCallback(IEnumerable data) +300
   System.Web.UI.DataSourceView.Select(DataSourceSelectArguments arguments, DataSourceViewSelectCallback callback) +34
   Telerik.Web.UI.RadComboBox.OnDataBinding(EventArgs e) +757
   Telerik.Web.UI.RadComboBox.PerformSelect() +21
   System.Web.UI.WebControls.BaseDataBoundControl.DataBind() +74
   Telerik.Web.UI.RadComboBox.DataBind() +39
   System.Web.UI.Control.DataBindChildren() +185
   System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding) +160
   System.Web.UI.Control.DataBind() +17
   System.Web.UI.Control.DataBindChildren() +185
   System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding) +160
   System.Web.UI.Control.DataBind() +17
   System.Web.UI.Control.DataBindChildren() +185
   System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding) +160
   System.Web.UI.Control.DataBind() +17
   System.Web.UI.Control.DataBindChildren() +185
   System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding) +160
   System.Web.UI.Control.DataBind() +17
   System.Web.UI.Control.DataBindChildren() +185
   System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding) +160
   System.Web.UI.Control.DataBind() +17
   DotNetNuke.Modules.DigitalAssets.View. (EventArgs e) +1195

[ModuleLoadException: Error: File Management is currently unavailable.]
   DotNetNuke.Services.Exceptions.Exceptions.ProcessModuleLoadException(String FriendlyMessage, Control ctrl, Exception exc, Boolean DisplayErrorMessage) +628

[PageLoadException: Error: File Management is currently unavailable.]
   DotNetNuke.Services.Exceptions.Exceptions.ProcessPageLoadException(Exception exc, String URL) +449
   DotNetNuke.Services.Exceptions.Exceptions.ProcessPageLoadException(Exception exc) +101
   DotNetNuke.Services.Exceptions.Exceptions.ProcessModuleLoadException(String FriendlyMessage, Control ctrl, Exception exc, Boolean DisplayErrorMessage) +807
   DotNetNuke.Services.Exceptions.Exceptions.ProcessModuleLoadException(Control ctrl, Exception exc, Boolean DisplayErrorMessage) +178
   DotNetNuke.Modules.DigitalAssets.View. (EventArgs e) +1362
   System.Web.UI.Control.LoadRecursive() +59
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Control.LoadRecursive() +131
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +678

[PageLoadException: Error: File Management is currently unavailable.]
   DotNetNuke.Services.Exceptions.Exceptions.ProcessPageLoadException(Exception exc, String URL) +449
   DotNetNuke.Framework.PageBase. (EventArgs e) +741
   System.Web.UI.Page.HandleError(Exception e) +84
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +6560
   System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +245
   System.Web.UI.Page.ProcessRequest() +72
   System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) +22
   System.Web.UI.Page.ProcessRequest(HttpContext context) +58
   ASP.default_aspx.ProcessRequest(HttpContext context) +4
   System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +188
   System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) +48
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +71
 
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6/15/2018 3:57 PM
 
Will Strohl


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https://upendoventures.com
Joined: 3/1/2005
Posts: 2884
In that case, I'd suggest using a SQL comparison tool to compare the database schema against a clean installation. All of the commercial ones have a free trial, so you should be able to resolve this issue without having to buy the software. If the schema matches up, then I'd suggest doing the same for the data itself, but that will be a lot more time-consuming, because you'll need to validate the data while determining what's supposed to be there or not.
Will Strohl

Upendo Ventures Upendo Ventures
DNN experts since 2003
Official provider of the Hotcakes Commerce Cloud and SLA support
 
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