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HomeHomeOur CommunityOur CommunityCommunity Membe...Community Membe...Simple suport module from dnnmtl Free (beta)Simple suport module from dnnmtl Free (beta)
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2/6/2007 5:28 AM
 

We have a new module for you website. It is called “simple support” this module consist of a help desk for any problem you could have on your site. Of course this is a Beta version so we would need help in order to see if it has bugs or any other problem with it. This version is free so don’t hesitate to download it and try it out. Let us know if you see any thing that can be fixed or improved.

click here

Thank you


DNN Montréal

Zoolou.ca web hosting

 
New Post
2/6/2007 12:58 PM
 
Hello dnnmtl,
Thanks for the new module, i would like to test it on my Turkish based DNN portal. I also would like to translate it to Turkish locale. Can you provide support for any issues related to Turkish culture within Simple Support module?

Thanks in advance

Or-Rouge Team Or-Rouge
Personally recommend Hostgator for hosting single or multiple DotNetNuke Websites.
DotNetNuke Tips and Tutorials
Install DotNetNuke to Godaddy root
DotNetNuke Türkçe Hakkinda Hersey
 
New Post
2/6/2007 8:15 PM
 

  Hi sorry for the delay,

This module is fully compatible with Multilanguage and if you have any issue feel free to let us know we will support you.


DNN Montréal

Zoolou.ca web hosting

 
New Post
2/7/2007 10:33 PM
 

Tried to install on dnn 4.4.1 and got the following

SQL Execution resulted in following Exceptions: System.Data.SqlClient.SqlException: Invalid object name 'sys.objects'. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at DotNetNuke.Data.SqlDataProvider.ExecuteADOScript(String SQL) at DotNetNuke.Data.SqlDataProvider.ExecuteScript(String Script, Boolean UseTransactions) IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Addsupport]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Addsupport] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Addsupport_attachement]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Addsupport_attachement] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Addsupport_reply]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Addsupport_reply] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Addsupport_setting]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Addsupport_setting] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Addsupport_topic]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Addsupport_topic] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Deletesupport]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Deletesupport] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Deletesupport_reply]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Deletesupport_reply] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Deletesupport_setting]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Deletesupport_setting] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Deletesupport_topic]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Deletesupport_topic] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupport]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupport] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupport_attachement]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupport_attachement] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupport_attachements]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupport_attachements] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupport_reply]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupport_reply] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupport_replys]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupport_replys] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupport_setting]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupport_setting] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupport_topic]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupport_topic] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupport_topics]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupport_topics] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupporta]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupporta] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportdateinaall]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportdateinaall] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportdateind]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportdateind] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportdateindall]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportdateindall] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportlastrow]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportlastrow] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupports]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupports] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_getsupportsclosea]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_getsupportsclosea] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportscloseu]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportscloseu] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportsopena]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportsopena] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportsopenu]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportsopenu] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportticketid]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportticketid] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportticketidall]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportticketidall] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupporttopicida]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupporttopicida] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupporttopicidaall]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupporttopicidaall] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupporttopicidd]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupporttopicidd] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupporttopiciddall]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupporttopiciddall] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportu]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportu] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_getsupportworda]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_getsupportworda] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_getsupportwordaall]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_getsupportwordaall] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_getsupportwordd]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_getsupportwordd] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_getsupportworddall]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_getsupportworddall] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_support_settingLookuproleid]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_support_settingLookuproleid] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_supportLookuptopicid]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_supportLookuptopicid] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_supportLookupuserid]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_supportLookupuserid] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Updatesupport]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Updatesupport] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Updatesupport_reply]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Updatesupport_reply] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Updatesupport_setting]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Updatesupport_setting] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Updatesupport_attachment]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Updatesupport_attachment] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Updatesupport_topic]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Updatesupport_topic] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Deletesupport_attachment]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Deletesupport_attachment] IF EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'dbo.[dnnmtl_Getsupportdateina]') AND type in (N'P', N'PC')) DROP PROCEDURE dbo.[dnnmtl_Getsupportdateina] System.Data.SqlClient.SqlException: Ambiguous column name 'ticketid'. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at DotNetNuke.Data.SqlDataProvider.ExecuteADOScript(String SQL) at DotNetNuke.Data.SqlDataProvider.ExecuteScript(String Script, Boolean UseTransactions) CREATE procedure dbo.[dnnmtl_getsupportworda] @PortalID int, @word varchar(200), @userid int as select dnnmtl_support.status, dnnmtl_support.ticketid, dnnmtl_support.subject , dnnmtl_support.datein ,dnnmtl_support.topictxt, dnnmtl_support.displayname from dnnmtl_support left JOIN dnnmtl_support_reply ON dnnmtl_support.portalid = dnnmtl_support_reply.portalid and dnnmtl_support.ticketid = dnnmtl_support_reply.ticketid and dnnmtl_support_reply.reply like @word and dnnmtl_support.userid = @userid where dnnmtl_support.PortalID = @PortalID and dnnmtl_support.userid = @userid and (dnnmtl_support.subject like @word or dnnmtl_support.description like @word or dnnmtl_support_reply.reply like @word) order by ticketid asc System.Data.SqlClient.SqlException: Ambiguous column name 'ticketid'. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at DotNetNuke.Data.SqlDataProvider.ExecuteADOScript(String SQL) at DotNetNuke.Data.SqlDataProvider.ExecuteScript(String Script, Boolean UseTransactions) CREATE procedure dbo.[dnnmtl_getsupportwordaall] @PortalID int, @word varchar(200) as select dnnmtl_support.status,dnnmtl_support.ticketid, dnnmtl_support.subject , dnnmtl_support.datein ,dnnmtl_support.topictxt, dnnmtl_support.displayname from dnnmtl_support left JOIN dnnmtl_support_reply ON dnnmtl_support.portalid = dnnmtl_support_reply.portalid and dnnmtl_support.ticketid = dnnmtl_support_reply.ticketid and dnnmtl_support_reply.reply like @word where dnnmtl_support.PortalID = @PortalID and (dnnmtl_support.subject like @word or dnnmtl_support.description like @word or dnnmtl_support_reply.reply like @word) order by ticketid asc System.Data.SqlClient.SqlException: Ambiguous column name 'ticketid'. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at DotNetNuke.Data.SqlDataProvider.ExecuteADOScript(String SQL) at DotNetNuke.Data.SqlDataProvider.ExecuteScript(String Script, Boolean UseTransactions) CREATE procedure dbo.[dnnmtl_getsupportwordd] @PortalID int, @word varchar(200), @userid int as select dnnmtl_support.status,dnnmtl_support.ticketid, dnnmtl_support.subject , dnnmtl_support.datein ,dnnmtl_support.topictxt, dnnmtl_support.displayname from dnnmtl_support left JOIN dnnmtl_support_reply ON dnnmtl_support.portalid = dnnmtl_support_reply.portalid and dnnmtl_support.ticketid = dnnmtl_support_reply.ticketid and dnnmtl_support_reply.reply like @word and dnnmtl_support.userid = @userid where dnnmtl_support.PortalID = @PortalID and dnnmtl_support.userid = @userid and (dnnmtl_support.subject like @word or dnnmtl_support.description like @word or dnnmtl_support_reply.reply like @word) order by ticketid desc System.Data.SqlClient.SqlException: Ambiguous column name 'ticketid'. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at DotNetNuke.Data.SqlDataProvider.ExecuteADOScript(String SQL) at DotNetNuke.Data.SqlDataProvider.ExecuteScript(String Script, Boolean UseTransactions) CREATE procedure dbo.[dnnmtl_getsupportworddall] @PortalID int, @word varchar(200) as select dnnmtl_support.status,dnnmtl_support.ticketid, dnnmtl_support.subject , dnnmtl_support.datein ,dnnmtl_support.topictxt, dnnmtl_support.displayname from dnnmtl_support left JOIN dnnmtl_support_reply ON dnnmtl_support.portalid = dnnmtl_support_reply.portalid and dnnmtl_support.ticketid = dnnmtl_support_reply.ticketid and dnnmtl_support_reply.reply like @word where dnnmtl_support.PortalID = @PortalID and (dnnmtl_support.subject like @word or dnnmtl_support.description like @word or dnnmtl_support_reply.reply like @word) order by ticketid desc

 
New Post
2/8/2007 6:17 AM
 

Hi,

download again and retry please

Thanks


DNN Montréal

Zoolou.ca web hosting

 
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HomeHomeOur CommunityOur CommunityCommunity Membe...Community Membe...Simple suport module from dnnmtl Free (beta)Simple suport module from dnnmtl Free (beta)


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