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3/14/2007 2:06 AM
 

This sounds like a seperate module that handles the support tickets. For emails to be kicked off, this emailing functionality needs to be added or configured to run in that module. Until we know what module (unless it is developed in house, which we cannot help you here) I can't offer anymore answer then that.

What I can offer is that this functionality needs to be in the module you are using for the support tickets.


Chris Paterra

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