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HomeHomeOur CommunityOur CommunityCommunity Membe...Community Membe...New Module: SigmaLive 1.8 (1-1 Sales & Support Chat)New Module: SigmaLive 1.8 (1-1 Sales & Support Chat)
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5/9/2007 4:08 PM
 
Chris Onyak


www.OnyakTech.com
Joined: 8/27/2003
Posts: 799

OnyakTech release SigmaLive v1.8 today.  OnyakTech subscribers can download this new version from the Members tab after logging into www.OnyakTech.com.  Don't forget to keep your subscription active... more releases of SigmaLive and other modules are planned for release soon!

What is SigmaLive?
SigmaLive allows your company representatives to engage in a 1-to-1 chat with your web site visitors in real-time with DotNetNuke integration. Instantly provide live support and proactive sales for your products and services.
Where can SigmaLive be used?
SigmaLive Live Chat links can be placed on your site as well as other web sites and in your emails.   Now you can connect with your customers from anywhere on the web. 
How Does Live Chat Software Work?
SigmaLive allows your web site visitors to connect to your company representatives and have their questions answered instantly by clicking on an image on your web site.  This image button exists inside of the SigmaLive PopUp module and it's look is dynamic based on the specified Agents current Online Status.  If your OffLine or set as "Back In Five Minutes" then the visitor is given the chance to send you a message via email.  If your status is "OnLine" then a new SigmaLive chat window is opened and you will hear a New Chat notification sound from the SigmaLive Windows Client.  SigmaLive is easily setup by installing two DNN Modules and one Windows application.

Who Uses Live Chat Software?
Live chat software is quickly being adopted as a standard communication channel for serving customers. Some industries include web hosting, real estate, financial, universities, eBay and e-commerce stores, insurance, law firms, and much more.
 
 
If you have any questions, click on Live Help on www.OnyakTech.com
 
 

Reduce Shopping Cart Abandonment.  Engage your customers at the point of purchase.  Place a SigmaLive Chat Module right on the shopping cart page.  There is no reason for customers to leave your site because of unanswered shipping questions, confusion about checkout, or lack of confidence in the security or your site.  By providing a live chat option to customers before they leave your site, you can dramatically reduce abandonment rates.
 
Better Understand Customer Needs.  Web customers prefer live chat.  By engaging customers instantly, your sales staff can ask more specific questions to better understand their needs.  Customers can get answers to buying questions, enabling your sales staff to impact decisions at the point of purchase.
 
Increase Customer Confidence.  We've all visited sites we weren't sure if we could trust.  Providing customers with the option to communicate with your company via live chat demonstrates a strong commitment to customer service and satisfaction.  With the anonymity of the web, customers trust sites that offer live support and are more likely to become repeat customers.
 
Generate More Sales Leads.  If a chat represents a potential sales opportunity that needs additional follow-up, create and capture contact information associated with the new sales lead, for later follow-up by phone or email.
 
Convert More Browsers to Buyers.  Initiate proactive chats with visitors to greet them on your site and to communicate you are available to assist them however needed.  Proactive chat invitations are also a great way to communicate about current promotions or discounts on your site.
 
Get the Most of Your Online Marketing!  Online ad spending is booming - what are you doing to capitalize?  With the increase in traffic from online ads, SigmaLive will turn your website into a virtual sales force giving customers live help.  Initiate live chats, or send an invitation to chat.  Make a connection with your customers ... simply engage.
   

 

Increase Customer Satisfaction, Retention and Loyalty.  As the web becomes a more popular for shopping, service response has become an increasing complaint.  Provide your visitors with live chat support for questions before, during and after the buying process.  You wouldn't leave your physical storefront empty, making customers figure things out for themselves ... staff your website with SigmaLive operators and you will see return customers. 
 
Real-time History.  SigmaLive allows your service and support staff on-demand access to the chat, visit and chat history of registered customers.  You never have to search for related information on return customers because it is right at your fingertips.  This dramatically improves customer loyalty and customer satisfaction.
 
Reduce Support Costs Dramatically.  Live chat is more scalable and less expensive than phone support.  Reduce your service call volume and wait time by up to 90%, at much less initial cost.  Response time improves, teams become more efficient, call and email volume decrease, but customer satisfaction increases!
  

  • Visitors can now have the entire chat log emailed to them after the chat session ends
  • New gages have been added to the Windows client to give you quick stats on current active, pending chats and more
  • Visitors to your site are now visible in the Windows client giving you more visibility on who is on your site, where they are and where they came from
  • Improved setup to make it easier to get going fast
  • New option in the PopUp module allows you to control the Online Status for multiple agents.

 

  • Multiple Company and Agent Support.  SigmaLive supports the option of setting up multiple companies/groups of online support agents (representatives).
  • Windows Tray Icon: Minimize the SigmaLive client while you work to the Windows Tray.  Don't worry, once a new visitor requests a new chat session with you SigmaLive will play a New Chat audio file.  This audio file can be changed to any WAV file from the Configurations window.
  • DNN User Profile and Chat History. While in a chat, you can view the current users DNN Profile, currently assigned roles with expiration dates and all past chat sessions your company has had with this user.
  • Save Chat Session to PDF
  • Group, Filter and Sort History.  You can easily analyze your chat history by dragging and dropping columns to group by, click column headings to sort or filter data by one ore more columns.  Have a lot of data? No problem, just zoom in or out on your data.

  • Online Status Indicators

    • While Offline, visitors will be given the option to send you a message via email
    • Three Status Indicators Available: Online, Offline and Back In Five Minutes. 
    • Status images can be customized
  • Audio Notifications of New Chat Requests
  • Spell Checker with the option to update the dictionary for new words

Professional DNN Extensions, custom solutions and mobile apps since 2003.
www.OnyakTech.com
 
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