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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Audio/Multimedia Timing out (download or play)Audio/Multimedia Timing out (download or play)
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5/29/2007 10:51 AM
 
John Kirker

www.ctmo.com
Joined: 8/3/2005
Posts: 17

I have a client who has several audio files up for either download or listening via the built in player.

He has several clients who are reporting that either will stop mid-stream - appears to be timing out.

Does anyone have any suggestion as to what I can change.  I don't see anything in the config, etc.

Thanks for any feedback.  I appreciate it.

John
 
New Post
6/13/2007 1:00 PM
 
John Kirker

www.ctmo.com
Joined: 8/3/2005
Posts: 17

Does anyone have any suggestion for this or is this the fault of our host, webhost4life?  I need to find a solution as I have many unhappy customers and it's getting worse.  I don't want to leave DNN...  We have too much invested in it.  Please reply if you can help.
 
New Post
6/13/2007 1:29 PM
 
Vitaly Kozadayev


Joined: 12/11/2003
Posts: 1112

1. We have a couple of websites with massive mp3 and wmv files - no problems are being reported.

2. Is there a problem with EITHER download or playback OR just ONE of these?

Vitaly Kozadayev
Principal
Viva Portals, L.L.C.
 
New Post
6/13/2007 5:56 PM
 
John Kirker

www.ctmo.com
Joined: 8/3/2005
Posts: 17

Here's the offending page. 

http://cms.jtsadvisors.com/Programs/45DayChallenge/tabid/72/Default.aspx

If I link to the files with straight HTML or directly it doesn't time out, but via .net - it times out both playing and downloading.

Thoughts?
 
New Post
6/13/2007 8:52 PM
 
Penny Rand

Joined: 10/12/2005
Posts: 250

I had to extend the life of the asp worker process to get large downloads to work. In IIS 6, app_pool configuration, Health tab, set the shutdown time limit to 500 seconds. Also you might need to change settings on the Recycling tab. This worked for me.
 
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