I'm not a programmer by any means, so I won't know all of the "inside stuff" below the surface of the modules I'm using. I won't also know how challenging it is to design them user-friendly. However, as a (quite) experienced DNN user, I do appreciate your efforts in developing such robust module. But others, well, I'm quite confident that they do not even care about them. That's why module developers need to view their modules through end-users perspectives. Only when accomplishing this, you can succeed.
Now, as to the Sigma Pro Draconis suggestions, some members and I wrote reviews about it in this thread. I'm sure they'll be willing to contribute their ideas if you continue the topic directly inside it; besides, you surely won't like your thread be moved to another Forum either. Personally, after getting used to using Draconis, I did feel quite comfortable. But it may be better if you build a wizard which will guide us through the rest of the setup process. For example, clicking it will send us to a page "What do u want to create? --> 1.Help Desk; 2.Project Management; 3.CRM;....". After that, the setting up must be as simple as possible. Some time ago I read an interesting article in Technology Review which said something like this : beautifully designs are those that show up in front of their users very simply but do not reduce their features at all. Linux and Apple are good examples.
I've been quite wordy, but it's all of my suggestions after all. Hope you'll succeed with your modules.
Best regards,
Duc
P.S : I think you should change your site's skin as well. Must be a professional, sharp and impressive design. For these criteria, take a look at Nukeville skins.