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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...DNN 4.5.3 Kills our Application PoolDNN 4.5.3 Kills our Application Pool
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10/10/2007 11:38 AM
 
Melissa Bent

Joined: 12/18/2006
Posts: 17

I've been digging around this site trying to find a solution to our problem. We have 4.5.3 installed. I'm sure that we need to upgrade it to a newer version, but I wanted to ask this question first.

Over the weekend, our site has stopped responding to users. When people type in our URL they see a white page and that it's loading, but it never does. Before, if this happened, it was because I had made a ton of changes in one day. I logged in to our hosting provider and opened and saved the web.config file to make DNN think it had changed. Then it would load just fine.

That worked this time around, but only for about an hour, then it went right back to the way it was.

We spoke with technical support and they said that our DNN installation was killing our application pool. We were running high on memory usage, 304MB at peak, and once they restarted it it was fine. But then it went down again. It is still down.

I'm trying to figure out what would cause this issue. Child portals off of this site that have their own external URL are running fine. There aren't any performance issues there. Any child portals that are still linked to our domain are not loading. We have a large site (509 pages) but this isn't something that should just happen overnight is it?

Please help me.
 
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10/10/2007 1:34 PM
 
Mitchel Sellers


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www.mitchelsellers.com
Joined: 1/24/2007
Posts: 7846

How are your performance settings configured?

Do you have the site log turned on?  How large is your event log?

-Mitchel Sellers
Microsoft MVP, ASPInsider, DNN MVP
CEO/Director of Development - IowaComputerGurus Inc.
LinkedIn Profile

Visit mitchelsellers.com for my mostly DNN Blog and support forum.

Visit IowaComputerGurus.com for free DNN Modules, DNN Performance Tips, DNN Consulting Quotes, and DNN Technical Support Services
 
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10/10/2007 1:42 PM
 
Chris Smith


www.nddllc.com
Joined: 1/25/2003
Posts: 681

By chance...is this a Virtual server? Or is it on a shared host?

If it's a VPS, is it perhaps on VMWare Infrastructure or ESX server?
 
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10/10/2007 3:39 PM
 
Melissa Bent

Joined: 12/18/2006
Posts: 17

We changed our Cache settings to Light caching in hopes that our site would run more smoothly. It did not help.

Our site log is turned on, it saves data for 14 days, but we do not allow for it to be perused through DNN. A person would have to go through the server itself to find the logs. Our event log is about 90 records long.

We have multiple domain names that, until this morning have all forwarded to our main domain name. This morning we changed it up a bit. We redirected one of our secondary domain names, calvarychapelboise.org, to point to the DNN installation and then made the domain that we've been having issues with, ccboise.org, forward to that domain.

And now, our site is up. It seems to work as long at we don't use ccboise.org.
 
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10/11/2007 4:21 PM
 
Melissa Bent

Joined: 12/18/2006
Posts: 17

Last night, while our site was working, I upgraded DNN to 4.5.5 in hopes that it would improve our reliability. The installation was a success and the site was running smoothly.

As of this morning our site is down again. Now it doesn't matter which of the domain names we use, none of them will load the site. If I update the web.config file it causes the site to work, slowly, but it works. Even then it doesn't work for very long.

I'm at my wits end. I am new to DNN and I've learned a lot over the past ten months, but this is beyond me.

I only updated the web.config file with the necessary changes to make the database connections and added the encryption key so that the site would remember our users. Otherwise it is the release.config file that comes with DNN 4.5.5.

Is the web.config file were the problem might exist?

 
 
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