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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Files missing in file ManagerFiles missing in file Manager
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2/24/2008 3:35 PM
 
Mark Buelsing


Joined: 2/15/2007
Posts: 184

I could arrange for you to get into mine. How can I privately share the logon with you?
 
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2/25/2008 1:27 AM
 
Sebastian Leupold


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www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212

sorry, but I need a full backup to be able to debug.

Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
2/25/2008 10:40 AM
 
Mark Buelsing


Joined: 2/15/2007
Posts: 184

Sebastian, thank you for your continued efforts. Please see this link detailing how Charles Nurse has addressed this issue. http://support.dotnetnuke.com/issue/ViewIssue.aspx?ID=6709&PROJID=2 

He says there is some code change needed to the Globals.GetSubFolderPath procedure. Can you intrepret that for us? Is that a stored procedure or code? He states that the issue is resolved. But what does that mean? Since I still have this problem, does that mean the resolution will be coming in the next DNN release? or is my intallation missing an updated file or Stored Procedure? Ultimately, I would like to know how do I get that fix into my application.

Thanks again, my site dropped more images yesterday and this problem prevents me from fixing it. My authors are not happy as you can imagine.
 
New Post
3/1/2008 12:41 PM
 
David Gilfillan

Joined: 11/10/2005
Posts: 6

Hi, I started noticing this with my DNN sites a few weeks ago after moving to 4.7. There is definitely an issue and nothing suggested so far fixes it. Ever since installing DNN 4.7 and re-creating my portal from fresh (I didnt upgrade) I have NEVER turned on the schedule filesync - so personally I would rule that out completely. As with default install though the autosnyc setting is checked in my host settings.

The upshot for myself is sporadically entries in the files table disappears. This causes:

1) The logo to disappear
2) Images in the Events Module disappear
3) Images in another module I run 'ImageLinks' disappear
4) Vendor banners disappear

Ther must all be re-added manually only to disappear again a while later!

It is unbelievably frustrating... my file names do not contain apostrophes though they do contain underscores and hyphens (but I believe these a valid in file names???)

I do occassionally run the synchronise function in the file manager of my various portals. I do this when I have for example sent an image by ftp...

Also, if its any help the only things running in host > schedule are:

1) DotNetNuke.Modules.Events.EventNotification, DotNetNuke.Modules.Events
2) DotNetNuke.Services.Search.SearchEngineScheduler, DOTNETNUKE
3) DotNetNuke.Services.Scheduling.PurgeScheduleHistory, DOTNETNUKE

but i dont really see how these would affect anything - indeed I have turned them all off and ran them individually one by one to see if they cause any entry loss in the files table and they dont appear to.

So where do we go from here? THIS IS SUCH A HUGE PROBLEM... If I cant get a solution to this I'm going to have to ditch DNN because I cant have logos and images etc just disappearing randomly every few days or weeks...

PLEASE PLEASE HELP!!!

(p.s. I dont think the above post refering to Charles Nurse has anything to do directly with this issue... thats seems to be to do specifically with file sync in host file manager and also to do with problems regarding files not appearing in host file manager... no offence I could well be wrong)
 
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3/2/2008 12:24 PM
 
Sebastian Leupold


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www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212

whetstone wrote

Sebastian, thank you for your continued efforts. Please see this link detailing how Charles Nurse has addressed this issue. http://support.dotnetnuke.com/issue/ViewIssue.aspx?ID=6709&PROJID=2 

He says there is some code change needed to the Globals.GetSubFolderPath procedure. Can you intrepret that for us? Is that a stored procedure or code? He states that the issue is resolved. But what does that mean? Since I still have this problem, does that mean the resolution will be coming in the next DNN release? or is my intallation missing an updated file or Stored Procedure? Ultimately, I would like to know how do I get that fix into my application.

Thanks again, my site dropped more images yesterday and this problem prevents me from fixing it. My authors are not happy as you can imagine.

the issue mentioned by Charles has been fixed for DNN 4.8.0, i.e. you should upgrade, if you are running a previous version. If you encounter the same issue in DNN 4.8.0+, there must be another cause.

Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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