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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Users can no longer loginUsers can no longer login
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2/1/2008 6:39 PM
 

I have just moved a DNN 4.06 site to a new service provider running DNN 4.08. New visitors can register and log in however exisitng registered users cannot login as their passowrd is not recognised. THey cannot retrieve their password either. Does anyone know what permisions/settings/configurations need tweaking to resolve this? I manually transferred the data between hosts and have double checked that all the data is correct. Any pointers very welcome.

Many thanks

Mike

 
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2/1/2008 10:15 PM
 

Mike,
What's happening is a setting from the v4.06 web.config didn't make it to the v4.08 web.config.

Look for the "<machineKey validationKey="dsghsdhsdthsdth" decryptionKey="sdghsdthseth" decryption="3DES" validation="SHA1" />" line in your OLD web.config.

You need to copy over your validationKey and decryptionKey values.

BUT, the problem you now have is that since you have different keys (referenced above) on your NEW install, if you revise the keys to match your OLD install, you lock out the new users and let in the old users. If you leave it alone, you lock out the old users and let in the new users.

Your host should have pointed this out to you!

But since they didn't, your best option is probably to go back to the OLD val and decryption keys, get the majority of users satisifeid with valid logins, and email or notify all new users to reset their password, or re-register their account.

Eric


Eric Swanzey
www.swanzey.com
 
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2/4/2008 10:23 AM
 

As mentioned it is most likely due to the new validation keys.

I too would recommend rolling back to the old validation keys as that will get the majority of your users fixed.  the next step then would to be administratively update the new users passwords, at least that is what I would do.  That way you don't have people trying to register two accounts.


-Mitchel Sellers
Microsoft MVP, ASPInsider, DNN MVP
CEO/Director of Development - IowaComputerGurus Inc.
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Visit mitchelsellers.com for my mostly DNN Blog and support forum.

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