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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...Error Deleting UsersError Deleting Users
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3/4/2008 1:05 PM
 

Here's my current situation. DNN 4.7 with some custom modules installed. All of this information is being generated by a SuperUser, so there are no permission settings that I'm aware of.

Some users are not able to be deleted. When I click on the red X to delete a user, it will either delete the user or give me a red triangle with the message "Error Deleting User".

If I go under the Admin list and check the Event Viewer, there is no indication that any event happened, No error or anything.

If I go in to edit my 'Test user', and then manage the roles, all of the roles are cleared.

I am able to deauthorize, authorize, and modify the user with no problem. I just can't delete the user.

This is not a global problem, some of the users I am able to delete, some I am not able to delete. There is no noticable difference between the accounts of who is deleteable and who is not.

I installed the same modules on my localhost test account and had no problems with any users. I then made a new parent portal from the same DNN installation that I'm having issues with. With the new account, i'm able to delete the users I created so far with no problems. I've uploaded files, posted to forums, and done every other type of action that I can see causing an issue to try and force an error and I can't replicate it. However, the users that are currently undeletable are still sitting there, with no roles, and not being able to be deleted.

1) I've seen a bunch of posts about this error deleting user problem, but haven't seen an 'official' response on what is going on or a potential fix. I'd really appreciate some kind of official response if this is a known issue that is resolved in DNN4.8, or if a fix is coming, or if this is a one of problem that won't likely be fixed.

2) Am I safe creating a new portal from the same DNN install/database and just using a different IIS Virtual drive to point to it, or am I better of starting with a new install/portal and restarting everything?

3) Can someone point me to what is happening when I click on delete user? Maybe I can track it down that way and find out where it's hanging up?

4) Sorry about the length of the post, I was trying to offer as much information as possible.

Thanks,

Rob

 
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3/25/2008 1:49 PM
 

Hi Rob,

If I were in your shoes, the first thing I would do would be to attach a profiler to your database instance and trace which stored procedures are being called.  I would use this information to determine whether the problem is database related, and perhaps gain some additional debugging information.  Let us know what you discover here, and we may be able to better target your problem.

If I had no luck with that, my next step would be to attach a debugger to a shadowed instance of DNN that has debugging symbols installed.  This is a substantially more complicated technique, and might prove problematic in a production environment.

Let us know what happens with the profiler!

Brandon


Brandon Haynes
BrandonHaynes.org
 
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5/26/2008 4:35 PM
 

I had this same problem and the only way I could "fix" the user was to manually add them to the "Registered Users" Group.

Once I did that the user would function normally and could be deleted.

 
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5/26/2008 7:19 PM
 

I have this same issue on PokerDIY - users cannot unregister either (it removes them from the role, but does not delete them). I've had it for about 6 months on 4.6.2 and was hoping it was fixed in 4.8.2 (there was some mention of a user deletion bug), but alas the upgrade did not help. I need to spend some time on investigating it, but it's not high priority as I don't like to delete users ;)


Entrepreneur

PokerDIY Tournament Manager - PokerDIY Tournament Manager<
PokerDIY Game Finder - Mobile Apps powered by DNN
PokerDIY - Connecting Poker Players

 
New Post
7/4/2008 1:21 AM
 

Same issue, I tried the adding the addind to a role bit but no joy.

 
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