Products

Evoq Content Overview Content Creation Workflow Asset Management Mobile Responsive Personalization Content Analytics SEO Integrations Security Website PerformanceEvoq Engage Overview Community Management  Dashboard  Analytics  Member Profile Gamification Advocate Marketing Community Engagement  Ideas  Answers  Discussions  Groups  Wikis  Events Mobile ReadyDNN Support PackagesEvoq: CMS FeaturesEvoq OnDemandCompare DNN's CMS Products

Solutions

Content Management SystemMulti-Channel PublishingDigital MarketingOnline Community ManagementIntranet Software SolutionOur CustomersPrime

Resources

Test DrivesSchedule A DemoDocumentation CenterWebinarsWhite PapersProduct ManualsRequest PricingData SheetsCase StudiesEvoq Preferred Products Content Management Ecommerce Forms Identity Management and Authentication Site Management Social Themes

Partners

DNN Partners Partner Directory Become a DNN Partner Partner Program Overview  Hosting  Implementation  ISV  Training  Competencies

Community

Participate Ask a Question Forums Community Showcase DNN MVP  Program Overview  Lifetime MVPs  Honorary MVPs Subscribe to DNN Digest Advisory Groups  Awareness Advisory Group  Developer Advisory Group  Partner Advisory Group  Technology Advisory GroupLearn Documentation Wiki Community Blog Video Library Project History Development RoadmapDownload DNN Store Language Packs Manuals Nightly BuildsSecurity Policies Security Center

Blog

About

News Press Releases News Coverage Press KitCareersContact DNN

QA

Ideas Test

New Community Website

Ordinarily, you'd be at the right spot, but we've recently launched a brand new community website... For the community, by the community.

Yay... Take Me to the Community!

Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
In order to participate you must be a registered DNNizen
HomeHomeDNN Open Source...DNN Open Source...Provider and Extension ForumsProvider and Extension ForumsAuthenticationAuthenticationForgot Password RequestForgot Password Request
Previous
 
Next
New Post
8/11/2008 11:38 AM
 
MZ

Joined: 5/23/2007
Posts: 66

When a registered user clicks on "Forgot Password" link in my application, there is an error message which says that "There was an error retrieving your password. No password was sent". However after entering the user name 3 or 4 times, it finally recognizes the user name and emails the password...Any idea why this is happening?

 
New Post
8/11/2008 3:26 PM
 
Mike Horton


Joined: 7/16/2003
Posts: 4865

Check the DNN Event Viewer (under the Admin menu). Perhaps there's a better error message there that'll help track this down.
 
New Post
8/11/2008 4:47 PM
 
MZ

Joined: 5/23/2007
Posts: 66

That was the first thing I did...It just said "password sent failure" and the name of the server...My guess is, we are running on a High Availability Network and something is causing this to fail... But i cannot seem to see what that error message is in the admin log (except for the message password sent failure). I will keep you all updated, if I find the solution.
 
New Post
8/11/2008 6:37 PM
 
MZ

Joined: 5/23/2007
Posts: 66

I think I found the problem... It was the antivirus that was blocking my emails...I looked at the log files for the antivirus and it had this entry "Antivirus Maximum Protection:Protect cached files from password and email address stealers". Also when I looked at the Virus Scan Console, it increased the blocked count by 1. So I guess, the problem is with the antivirus blocking the emails and not with the application itself.
 
 Page 1 of 1
Previous
 
Next
HomeHomeDNN Open Source...DNN Open Source...Provider and Extension ForumsProvider and Extension ForumsAuthenticationAuthenticationForgot Password RequestForgot Password Request


These Forums are dedicated to discussion of DNN Platform and Evoq Solutions.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial and non-commercial products or services which are not directly related to DNN.
  2. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  3. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  4. No Flaming or Trolling.
  5. No Profanity, Racism, or Prejudice.
  6. Site Moderators have the final word on approving / removing a thread or post or comment.
  7. English language posting only, please.
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out