Find it here: http://www.snowcovered.com/Snowcovered2/Default.aspx?tabid=242&PackageID=15594&r=3fec196fdc
This module helps you to manage customers support requests.
Demo version: http://www.zldnn.com/Download/tabid/233/Default.aspx
Features:
Easy usage
It’s very easy to submit support request.
Category
All contents are organized by category.
It supports sub categories. You can create sub categories as many as you want.
You can assign a user who can deal with tickets for each category.
Role based submission
Administrators can decide roles who can create tickets.
Administrators can decide roles who can deal with tickets.
Administrators can assign a user for each category to deal with tickets.
Email notification
Email notification can be enabled/disabled.
Administrators can set email address that can receive notification email.
Email subject and body template can be defined.
Attached file
User can attach files with a ticket.
Template
You can define display template for the module.
Pageable
You can set page size.