I researched Richard Cox's modules and found the same thing - not great support.  How often a developer update's a module is also a good indication of the support available.  Most of Richard's modules are very old.

Onyaktek modules suffer from the same support problems.

Data Springs does provide very good support. But from what I remember their email module doesn't offer the features of Richard's.

There is a "new" player in email modules: Bulk Emailer - Reliable Email. 

http://www.snowcovered.com/snowcovered2/Default.aspx?tabid=242&PackageID=11559

This one seems to have the features but I am not familiar with their support quality.

Greg

I've been dealing with Richard's modules for over four years now.  His support was OUTSTANDING four years ago.  He bit off more than he could chew, I think, and became a victim of his success and his support has been beyond horrible (reclusive even) for the last two plus years.  For what it's worth.  He's not the only one in the DNN module development community...it's a trend.  Hype, success, frantic support that devolves into non-support.  Richard's transition was particulary interesting over the years and you should have seen the tone of some of his readme documents that were in his PAs...he got to the point where you could tell he just loathed providing support.  And then he stopped.  For what it's worth.

I've been waiting on a response from him for more than 6 months now and I've purchased his Advanced Email Manager Enterprise, Keep Alive, SiteTrack, Spider Crawler, and then his Email Scheduler Provider and his SiteLog Providers for Email Manager which don't work for me which is what I sent the support email to him about several times over 6 months ago.  I've been around long enough to conclusively say his support is very very bad.

Sorry - no thread notifications for months now . .

Ryno - I take your points especially  about the trend.  Making the transition from cottage industry to well structured company is not something I have had to do for years but it is not easy.  Success is very definitely a two edged sword.

I think one problem is that many developers do not charge enough so cannot really grow easily when they do get a hit with something.  SC is snowed under with cheap modules, even from the long time developers. I am pleased to see that this also seems to be a changing trend with some of the more competent modules now costing more.
I can hear people screaming but DNN needs the commercial developer industry to be strong.  If putting $25 extra on a module means cottage industries can hire help, and so spend more time developing, then we all gain. 

Michael
Thanks for telling me about NukeAlert. The optout was a deal breaker but I liked the rest of it so will look again.

click click

ian