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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Help! Users "randomly" getting logged outHelp! Users "randomly" getting logged out
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5/12/2006 6:06 PM
 
ArntK wrote

Counter problem:

Version of DNN problem in: 3.2.2

Issue in portal type (parent/child/both) & url - child, http://www.swcweb.net/testarnt-bindestrek

Version of framework running: 1.1

Final succesful HTTP request (i.e. last with the 2 portal cookies) http://www.swcweb.net/DesktopModules/ICPC-Counter/CounterDisplay.aspx?src=images\pdy.gif&digits=5&hitcount=6
 I don't have the portalaliasid and portalroles cookies. I lose the DONTNETNUKE cookie.

First HTTP request missing the cookies: http://www.swcweb.net/testarnt-bindestrek/Startsiden/tabid/1723/Default.aspx

DNN function being used: editing a link - it doesn't matter what I do

The Service Account have Full Control in the images directory, this is true for all the DNN folders.

So how can this be solved?

I see this as a related issue, but if Cathal disagree - just tell me where to post my problems.

Thanks ArntK

ArntK, AFAIR if you make a request for an aspx file within your website, and you do not provide either a portalID or tabID value, then DNN does not know what portal that request is for, and as part of it's setup, it assumes a switch of portal so expires the cookie. Recently someone on the core suggested that in this case we default to the first portal, which will automatically fix issues such as this (whilst the request may not be in the primary portal, as your page is not expecting to use the value it will not affect it), but in the meantime you could try setting a value for portalID or tabID in the querystring e.g. http://www.swcweb.net/DesktopModules/ICPC-Counter/CounterDisplay.aspx?src=images\pdy.gif&digits=5&hitcount=6&portalid=0

Cathal

 


Buy the new Professional DNN7: Open Source .NET CMS Platform book Amazon US
 
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5/14/2006 5:32 PM
 
I am seeing the same behavior on my DNN4.0.2 site, but with both IE and Firefox. When logged into a child portal as superuser, I do not seem to get logged off, but when logged in as admin for the portal I will get logged off within several clicks of the mouse. When logged in as a registered user, I get logged off as soon as I click on a link for any page that is set with view permissions for registered users only.

This issue is a showstopper for me, and I cannot go live because the site is unusable for standard registered users.

Good luck, Cathal, my money is riding on you. (Literally).

~Archilea
 
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5/16/2006 7:44 AM
 

Counter problem:

Thanks Cathal, I will do what you suggested if I can get hand of the code.
I am sorry to say that the developer is not responding to my queries.

So, does anyone know of a counter that works correct, also on child portals?

Thanks ArntK


Arnt O. Kvannefoss Software Consult AS Microsoft Certified Partner www.SwcWeb.net www.pamelding.net www.softwareconsult.no
 
New Post
5/16/2006 12:23 PM
 
cathal wrote

Thanks to everyone who posted their trace details here (and those who emailed me directly). Unfortunately I still don't have enough detail to diagnose a common cause (or common causes), so I'd like to request a further favour. Can people repeat the earlier exercise of capturing session details via fiddler, except this time, when they get logged out, press F12 to stop capturing traffic. Then click in the http sessions pane, and go to Edit->Select All (to select all the session details). Next go to file->Save->Everything to zip. If you can then send me copies of these zip files to cathal.connolly(at)dotnetnuke.com , I have a better chance of diagnosing the problem.

Please note, that whilst Dotnetnuke encrypt's your cookies, which means they will not reveal any pertinent details to me, in theory I could mock up new cookie files and use them to access your portals, I hope the fact that I'm a coreteam member will mean some of you will be good enough to trust me, as I would never do anything like that. For the really paranoid amongst you, create a brand new user in your portal, capture all the details, and then delete the user, as the cookie details will no longer have that user to authenticate against.

Thanks,

Cathal

Ok, I posted this 3 days ago, and so far I've had exactly 1 person send me the necessary details (thanks Llamil). Without your help, I'm groping around in the dark here, wasting a lot of time. I find it hard to reconcile the fact that this seems to be a major problem from a lot of people, with the lack of help that I'm receiving. Sorry if that sounds harsh, but until I get more details, I'm not going to be able to progress too much with this.

Cathal


Buy the new Professional DNN7: Open Source .NET CMS Platform book Amazon US
 
New Post
5/16/2006 6:34 PM
 

Cathal,

sorry, I did not get the time yet - was having fun at the SDC. I will try to find time tomorrow evening.


Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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