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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...Small grumble: cough up the dollars or sufferSmall grumble: cough up the dollars or suffer
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10/15/2009 11:38 AM
Accepted Answer 

First off I'd just like to say that I think people are jumping to conclusions based on what they're guessing is available to PE customers - which is understandable as you can't see the knowledgebase. Suffice to say, most of the information is generated to help PE users, and speed up our handling of trouble tickets/common errors - I've said it before, there is no intenet to "firewall" important content in PE - if it's important it's in public, if it helps PE users fix errors without having to search the forums/gemini/blogs it's in the knowledgebase.

I agree with you that the knowledgebase is not the prime driver for PE adoption -most organisations appear to value the support system (and it's SLA's) and indemnification most, with the PE extensions next, followed by the knowledgebase.

"seriously, you're withholding vulnerability information?" - nope, we don't withhold any vulnerability information, not sure where you get that idea from. PE customers get proactive security emails (i.e. they get emailed if a release has security implications) and get a PE extension to read vulnerability details (and will gain access to one that is searchable) - all of this information is clearly available via the blogs/security blog rss feed/security.dotnetnuke.com bulletins, but the added value is in the proactive nature of the alerts we deliver to PE customers.

Please note, API/database documentation is something that PE customers have asked about, and I fully expect it to be worked on in the near future - as this will come in the form of code based xml-documentation and (presumably) database schema descriptions - the paid effort that will go into this will once again be available to all.

Cathal

 


Buy the new Professional DNN7: Open Source .NET CMS Platform book Amazon US
 
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10/15/2009 11:49 AM
 

Here is where I was coming from regarding the vulnerability bit:

http://www.dotnetnuke.com/Products/ProfessionalEdition/tabid/1209/Default.aspx

The Professional Edition web content management system and application development platform  includes features which are not available in the Community Edition including:

...Vulnerability Database – Maintains a vulnerability database for each product version to easily identify potential issues

 

As a developer/admin, that's a HUGE red flag.  No access to an existing vulnerability database?  Wha?

 

 

Thank you for taking the time to outline some of the efforts going in to future documentation.  It does sound like many of my gripes will be addressed shortly.

 
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10/15/2009 1:22 PM
 

Peter,

  All vulnerabilities are publicly identified on the Security Policy page, along with an RSS feed for the security blog which posts all security related issues.  The vulnerability database is an added feature which provides a more pro-active solution for those customers who desire that information.

 


Joe Brinkman
DNN Corp.
 
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10/15/2009 2:56 PM
 

cathal connolly wrote

First off I'd just like to say that I think people are jumping to conclusions based on what they're guessing is available to PE customers - which is understandable as you can't see the knowledgebase.

That is the point. Perception is reality.

Thanks to everyone for thoughtful responses on this one.

One question. Should I log my case sensitivity issue in the error tracker?

Kind regards

Geoffrey

 


Geoffrey Morton-Haworth www.yalaworld.net
 
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10/15/2009 5:03 PM
 

please do Geoffrey, if it doesn't get logged in gemini it often get's lost in forum "noise"

Cathal


Buy the new Professional DNN7: Open Source .NET CMS Platform book Amazon US
 
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