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HomeHomeUsing DNN Platf...Using DNN Platf...Using Modules a...Using Modules a...Cannot View the Host DashboardCannot View the Host Dashboard
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2/5/2010 7:48 PM
 

On one DNN site, I cannot access the Host > Dashboard page.  I get the following error.  Ideas?

A critical error has occurred.
Property accessor 'ShortFileName' on object 'DotNetNuke.Modules.Dashboard.Components.Database.DbFileInfo' threw the following exception:'StartIndex cannot be less than zero. Parameter name: startIndex'

Here is the rest of the error information from the Event Viewer:

2/5/2010 7:44:59 PM     Page Load Exception     [REMOVED]         AssemblyVersion: 5.2.2; PortalID: 0; PortalName< ...
AssemblyVersion: 5.2.2
PortalID: 0
PortalName: [REMOVED]
UserID: 1
UserName: [REMOVED]
ActiveTabID: 37
ActiveTabName: Dashboard
RawURL: /tabid/37/portalid/0/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://[REMOVED]/tabid/7/portalid/0/Default.aspx
UserAgent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 GTBDFff GTB7.0
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: a993b088-512e-47eb-8a27-f9f0badccd75
InnerException: Property accessor 'ShortFileName' on object 'DotNetNuke.Modules.Dashboard.Components.Database.DbFileInfo' threw the following exception:'StartIndex cannot be less than zero. Parameter name: startIndex'
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.String.InternalSubStringWithChecks
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: Property accessor 'ShortFileName' on object 'DotNetNuke.Modules.Dashboard.Components.Database.DbFileInfo' threw the following exception:'StartIndex cannot be less than zero. Parameter name: startIndex' ---> System.Reflection.TargetInvocationException: Property accessor 'ShortFileName' on object 'DotNetNuke.Modules.Dashboard.Components.Database.DbFileInfo' threw the following exception:'StartIndex cannot be less than zero. Parameter name: startIndex' ---> System.ArgumentOutOfRangeException: StartIndex cannot be less than zero. Parameter name: startIndex at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy) at DotNetNuke.Modules.Dashboard.Components.Database.DbFileInfo.get_ShortFileName() --- End of inner exception stack trace --- at System.ComponentModel.ReflectPropertyDescriptor.GetValue(Object component) at System.Web.UI.DataBinder.GetPropertyValue(Object container, String propName) at System.Web.UI.DataBinder.Eval(Object container, String[] expressionParts) at System.Web.UI.DataBinder.Eval(Object container, String expression) at System.Web.UI.TemplateControl.Eval(String expression) at ASP.desktopmodules_admin_dashboard_modules_database_ascx.__DataBinding__control17(Object sender, EventArgs e) at System.Web.UI.Control.OnDataBinding(EventArgs e) at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding) at System.Web.UI.Control.DataBind() at System.Web.UI.Control.DataBindChildren() at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding) at System.Web.UI.Control.DataBind() at System.Web.UI.Control.DataBindChildren() at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding) at System.Web.UI.Control.DataBind() at System.Web.UI.WebControls.GridView.CreateRow(Int32 rowIndex, Int32 dataSourceIndex, DataControlRowType rowType, DataControlRowState rowState, Boolean dataBind, Object dataItem, DataControlField[] fields, TableRowCollection rows, PagedDataSource pagedDataSource) at System.Web.UI.WebControls.GridView.CreateChildControls(IEnumerable dataSource, Boolean dataBinding) at System.Web.UI.WebControls.CompositeDataBoundControl.PerformDataBinding(IEnumerable data) at System.Web.UI.WebControls.GridView.PerformDataBinding(IEnumerable data) at System.Web.UI.WebControls.DataBoundControl.OnDataSourceViewSelectCallback(IEnumerable data) at System.Web.UI.DataSourceView.Select(DataSourceSelectArguments arguments, DataSourceViewSelectCallback callback) at System.Web.UI.WebControls.DataBoundControl.PerformSelect() at System.Web.UI.WebControls.BaseDataBoundControl.DataBind() at System.Web.UI.WebControls.GridView.DataBind() at DotNetNuke.Modules.Dashboard.Controls.Database.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---
Source:
Server Name: [REMOVED]


Will Strohl

Upendo Ventures Upendo Ventures
DNN experts since 2003
Official provider of the Hotcakes Commerce Cloud and SLA support
 
New Post
2/6/2010 4:49 AM
 

Which kind of database server are you using?

There might be a permission issue retrieving database properties.


Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
2/6/2010 11:29 AM
 

Shared SQL Server 2005 Instance


Will Strohl

Upendo Ventures Upendo Ventures
DNN experts since 2003
Official provider of the Hotcakes Commerce Cloud and SLA support
 
New Post
2/7/2010 11:29 AM
 

The issue might be caused by some permissions not been granted to your sql server account, e.g. to retrieve database information.


Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
2/7/2010 9:09 PM
 

Unfortunately, with this being a shared SQL hosting account, I will need more information to being back to them.  What's your best guess at the information that I would need to approach them with? 


Will Strohl

Upendo Ventures Upendo Ventures
DNN experts since 2003
Official provider of the Hotcakes Commerce Cloud and SLA support
 
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