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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...DNN 5.4.1 Rgister user emailDNN 5.4.1 Rgister user email
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New Post
6/2/2010 10:28 AM
 
Vincent Malanga


www.imisoftwareinc.com
Joined: 7/13/2004
Posts: 56
Hi,
Since I started the thread I'd figure I'd chime in. In my case it was,as Alex suggested an SMTP server issue. However, it wasn't configured incorrectly in host settings. It was actually an issue that our hosting provider had to resolve on their end.

Thanks.
Vinny Malanga
IMI Software, Inc.
 
New Post
6/3/2010 6:05 AM
 
Ahmet Metin Varol


www.andateknoloji.com.tr
Joined: 3/31/2005
Posts: 9
hi Alex, these are the test cases and results I tried to implelent. only the host user account is used for testing. I think it would be the same with the admin user, if needed I can repeat the test this user. I am not sure these are problems or missing of settings.
thanks.


AssemblyVersion:

5.4.2 (upgraded from 5.2.2)

Login user name:

host (will never changed)

Login user email address:

varolm at gmail.com (will be changed at the 3rd step)

Login portal:

ergzzz.org (not hosting portal)

Login portal's admin's email address:

varolm at gmail.com (will be changed at the 5th step)

Host Settings.Host Details.HostPortal:

boeagem.com

Host Settings.Host Details.HostEmailAddress:

mailadmin at boeagem.com

Host Settings.SMTP Server Settings.SMTP server:

mail.boeagem.com / basic / no ssl

Host Settings.SMTP Server Settings.User :

mailadmin at boeagem.com

 

Test case name

Input parameter

Result

Email result

1. Testing SMTP email

with no changes

Host Details

Host E-mail address: mailadmin at boeagem.com

SMTP Server Settings

SMTP Server: mail.boeagem.com / basic / no ssl

User : mailadmin at boeagem.com

test is ok

no exception

 the email arrived

From: mailadmin at boeagem.com

To: mailadmin at boeagem.com

From: mailadmin at boeagem.com; on behalf of; varolm at gmail.com

To: mailadmin at boeagem.com

 

2. Adding user

User: smtphosttest1

E-mail: mailadmin at boeagem.com

test is ok

new user added

FirstName: smtphosttest1

LastName: smtphosttest1

UserName: smtphosttest1

Email: mailadmin at boeagem.com

no exception

the email arrived

From: varolm at gmail.com

To: mailadmin at boeagem.com        

3. Changing host user account's email

Login user email address:

metinv at superonline.com

 

 

4. Adding user

User: smtphosttest2

E-mail: mailadmin at boeagem.com

test is ok

new user added

FirstName: smtphosttest2

LastName: smtphosttest2

UserName: smtphosttest2

Email: mailadmin at boeagem.com

no exception

the email arrived

From: varolm at gmail.com

To: mailadmin at boeagem.com        

5. Changing admin user account's email

(login user is still host)

Login portal's admin's email address:

metinv at superonline.com

 

 

6. Adding user

User: smtphosttest3

E-mail: mailadmin at boeagem.com

test is ok

new user added

FirstName: smtphosttest3

LastName: smtphosttest3

UserName: smtphosttest3

Email: mailadmin at boeagem.com

no exception

the email arrived

From: metinv at superonline.com

To: mailadmin at boeagem.com    

(it is the admin's email address)

7. Testing SMTP email

(with no hosting setting changes)

with no changes

Host Details

Host E-mail address: mailadmin at boeagem.com

SMTP Server Settings

SMTP Server: mail.boeagem.com / basic / no ssl

User : mailadmin at boeagem.com

test is ok

no exception

two emails arrived

From: mailadmin at boeagem.com

To: mailadmin at boeagem.com

From: mailadmin at boeagem.com; on behalf of; metinv at superonline.com

To: mailadmin at boeagem.com

8. Adding user

User: smtphosttest4

E-mail: varolm at gmail.com

test is ok

new user added

FirstName: smtphosttest4

LastName: smtphosttest4

UserName: smtphosttest4

Email: varolm at gmail.com

no email arrived

 

there is an exception:

DotNetNuke.Services.Exceptions.ModuleLoadException: Mailbox unavailable. The server response was: <varolm at gmail.com> No such user here

 

 

 

 

 

 
 
New Post
6/3/2010 8:10 AM
 
Alex Shirley


Joined: 1/30/2006
Posts: 5038
Case 8 -

"The server response was: No such user here" - This is coming from your mail server, please consult your mail servers logs. I suspect emails are not being relayed to gmail.com (or even any external email address, try further external email addresses - see my previous responses).

Other mails are being delivered because your mail server handles delivery for these emails internally (i.e.. boeagem.com, ergzzz.org). Note where the mail comes FROM is irrelvant in this case.

So in summary you probably need to set up your SMTP server to allow your DNN website to relay email to external addresses (check with your mail administrator, or consult your mail server documentation).

Alex Shirley
 
New Post
6/3/2010 12:28 PM
 
Sebastian Leupold


Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212
there is still an issue, that there is no option for a "no-Reply" address per portal to be used in emails to admin users and other system messages.
Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
12/30/2013 8:10 AM
 
Bartosz Siemasz


Joined: 4/12/2007
Posts: 101

Hi, I am dealing with the same problem "No such user here".  My ISP answered me that when my DNN is trying to register new user, than DNN is trying to log to email server with new user's email. So if I am registering user with user@hotmail.com it will try to log to mail server with user@hotmail.com account., which of course is completely different from the account I have put into SMTP settings of my portal. DNN 7.2.0

Regards rypki
 
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