I use enrollment extensively and find that the various enrollment related messages leave a lot to be desired. Below is what i believe happens relative to such messages and what changes i would like to have considered if my understanding is correct. If my understanding of the functionality as described below is in error, please advise. Note that these same messages are used when the event is created. I have not considered this in the following.
Event enrollment involves the following messages:
1. The enrollee is notified with the ‘Moderate event/enrollment email – body’
2. The event owner is notified with the same message
3. The moderator is notified with the ‘Moderate event/enrollment email action required – body’ unless the enrollee is automatically approved.
None of these can be omitted.
a. It seems that the moderator should only be notified if there are no other enrollees that require moderator attention. (If there are, a message has already been sent)
b. The owner (there must be one) cannot request not to be notified unless a ‘dummy’ email address is created and ignored for this purpose. It seems that the owner should be able to indicate that he/she is not interested in these notifications, especially if there already is a moderator .
c. The notification messages sent to the owner and enrollee are identical. To be meaningful (and friendly) to the enrollee as well as the owner (if he wants it) these should have separate templates.
d. The enrollee (who has just enrolled him/herself) does not require an extra message. It should be optional at best.
When the moderator approves or denies an enrollment, the following messages are send:
1. The owner is unconditionally notified with the same ‘Moderate event/enrollment – body’ message as a default.
2. The enrollee is notified with the same message, but only optionally.
a. The message default by which an enrollee is reminded should have its own template and, even though the moderator can change it, should not be the same as the ‘Moderate event/enrollment email body’.
b. The option to notify the enrollee should be considered to be the default setting and the owner should only be notified optionally.
It appears that the ‘Enrollment Email – subject’ template is not used. Is that true?