Telerik Editor Provider Error 5.4.2 Upgrade
I am running an Upgrade from DNN 5.4.1 to 5.4.2.
I received the following two errors when running the upgrade sequence:
00:00:06.191 - Installing Package File CoreSitemapProvider_5.2.0.0_Install: Error!
00:00:09.599 - Installing Package File TelerikEditorProvider_05.04.02_Install: Error!
I am ignoring the CoreSitemapProvider error since I am running the iFinity.com.au Google Sitemap Provider and that is the likely source of the conflict.
My question is how do I re-install or repair the Telerik Editor Provider?
Here are the steps I took in the upgrade as well as the details from the event viewer in DNN.
· Downloaded and Unblocked (R Click Properties > Unblock) the 5.4.2 Upgrade package.
· Ensured that the DNN Chat module was uninstalled from this instance of dnn (did that before I upgraded to 5.4.1)
· Opened release.config and the original web.config from the working site.
· Copied over the info needed from web.config such as db name, uid, pw, machine key, code subdirectories, object qualifier, etc.
· Stopped the website and then copied over the dnn upgrade files to the server (shared, hosted environment).
· Checked the bin folder of the upgrade files to ensure that the TELERIK.WEB.UI.DLL was located there. It was NOT, so I opened the full install package files and copied the dll over to the /bin on the server. (A side note: someone should check to make sure that file gets included in the upgrade package. It would save a lot of grief for people who haven’t come across the post on how to fix that error).
· Restarted the website and navigated to domain/install/install.aspx to start the upgrade sequence.
Server Specs:
Shared/Hosted environment
SQL Server 2008
ASP.net 4.0
IIS 7
Event Viewer Message:
Install Package:: TelerikEditorProvider
Info:: Reading files
Info:: File About.ascx read successfully
Info:: File AccessibleTable.ascx read successfully
Info:: File CellProperties.ascx read successfully
Info:: File ConfigDefault.xml read successfully
Info:: File ConfigDocumented.xml read successfully
Info:: File DocumentManager.ascx read successfully
Info:: File EditorOverride.css read successfully
Info:: File FileBrowser.ascx read successfully
Info:: File FileManager.resx read successfully
Info:: File FindAndReplace.ascx read successfully
Info:: File FlashManager.ascx read successfully
Info:: File FormatCodeBlock.ascx read successfully
Info:: File Help.ascx read successfully
Info:: File ImageEditor.ascx read successfully
Info:: File ImageManager.ascx read successfully
Info:: File ImageMap.ascx read successfully
Info:: File license.txt read successfully
Info:: File LinkManager.ascx read successfully
Info:: File MediaManager.ascx read successfully
Info:: File MozillaPasteHtmlDialog.ascx read successfully
Info:: File MozillaPasteTextDialog.ascx read successfully
Info:: File PageProperties.ascx read successfully
Info:: File RadEditor.Dialogs.resx read successfully
Info:: File RadEditor.Main.resx read successfully
Info:: File RadEditor.Modules.resx read successfully
Info:: File RadEditor.Tools.resx read successfully
Info:: File RadListBox.resx read successfully
Info:: File RadProgressArea.resx read successfully
Info:: File RadScheduler.Main.resx read successfully
Info:: File RadSpell.Dialog.resx read successfully
Info:: File RadUpload.resx read successfully
Info:: File RegisterDialogs.js read successfully
Info:: File releaseNotes.txt read successfully
Info:: File RenderTemplate.aspx read successfully
Info:: File SaveTemplate.aspx read successfully
Info:: File SaveTemplate.gif read successfully
Info:: File SaveTemplate.resx read successfully
Info:: File SetImageProperties.ascx read successfully
Info:: File SilverlightManager.ascx read successfully
Info:: File StyleBuilder.ascx read successfully
Info:: File TableBorder.ascx read successfully
Info:: File TableDesign.ascx read successfully
Info:: File TableProperties.ascx read successfully
Info:: File TableWizard.ascx read successfully
Info:: File Telerik.Web.UI.DialogHandler.aspx read successfully
Info:: File Telerik.Web.UI.SpellCheckHandler.ashx read successfully
Info:: File TelerikEditorProvider.dnn read successfully
Info:: File TemplateManager.ascx read successfully
Info:: File ToolsDefault.xml read successfully
Info:: File ToolsMinimal.xml read successfully
Info:: File TrackChangesDialog.ascx read successfully
Info:: File XhtmlValidator.ascx read successfully
Info:: File bin\DotNetNuke.HtmlEditor.TelerikEditorProvider.dll read successfully
Info:: Reading files done.
Info:: Reading Installation Manifest file
Info:: Reading Package Manifest - Provider - DotNetNuke.TelerikEditorProvider
Info:: Reading Component Manifest - Provider
Info:: Reading Component Manifest - Assembly
Info:: Found valid path (bin) for DotNetNuke.HtmlEditor.TelerikEditorProvider.dll.
Info:: Reading Component Manifest - File
Info:: Found valid path () for EditorOverride.css.
Info:: Found valid path () for license.txt.
Info:: Found valid path () for releaseNotes.txt.
Info:: Found valid path () for Telerik.Web.UI.DialogHandler.aspx.
Info:: Found valid path () for Telerik.Web.UI.SpellCheckHandler.ashx.
Info:: Reading Component Manifest - File
Info:: Found valid path () for FileManager.resx.
Info:: Found valid path () for RadEditor.Dialogs.resx.
Info:: Found valid path () for RadEditor.Main.resx.
Info:: Found valid path () for RadEditor.Modules.resx.
Info:: Found valid path () for RadEditor.Tools.resx.
Info:: Found valid path () for RadListBox.resx.
Info:: Found valid path () for RadProgressArea.resx.
Info:: Found valid path () for RadScheduler.Main.resx.
Info:: Found valid path () for RadSpell.Dialog.resx.
Info:: Found valid path () for RadUpload.resx.
Info:: Reading Component Manifest - File
Info:: Found valid path () for ConfigDefault.xml.
Info:: Found valid path () for ConfigDocumented.xml.
Info:: Found valid path () for ToolsDefault.xml.
Info:: Found valid path () for ToolsMinimal.xml.
Info:: Reading Component Manifest - File
Info:: Found valid path () for SaveTemplate.resx.
Info:: Reading Component Manifest - File
Info:: Found valid path () for About.ascx.
Info:: Found valid path () for AccessibleTable.ascx.
Info:: Found valid path () for CellProperties.ascx.
Info:: Found valid path () for DocumentManager.ascx.
Info:: Found valid path () for FileBrowser.ascx.
Info:: Found valid path () for FindAndReplace.ascx.
Info:: Found valid path () for FlashManager.ascx.
Info:: Found valid path () for FormatCodeBlock.ascx.
Info:: Found valid path () for Help.ascx.
Info:: Found valid path () for ImageEditor.ascx.
Info:: Found valid path () for ImageManager.ascx.
Info:: Found valid path () for ImageMap.ascx.
Info:: Found valid path () for LinkManager.ascx.
Info:: Found valid path () for MediaManager.ascx.
Info:: Found valid path () for MozillaPasteHtmlDialog.ascx.
Info:: Found valid path () for MozillaPasteTextDialog.ascx.
Info:: Found valid path () for PageProperties.ascx.
Info:: Found valid path () for RenderTemplate.aspx.
Info:: Found valid path () for SaveTemplate.aspx.
Info:: Found valid path () for SetImageProperties.ascx.
Info:: Found valid path () for SilverlightManager.ascx.
Info:: Found valid path () for StyleBuilder.ascx.
Info:: Found valid path () for TableBorder.ascx.
Info:: Found valid path () for TableDesign.ascx.
Info:: Found valid path () for TableProperties.ascx.
Info:: Found valid path () for TableWizard.ascx.
Info:: Found valid path () for TemplateManager.ascx.
Info:: Found valid path () for TrackChangesDialog.ascx.
Info:: Found valid path () for XhtmlValidator.ascx.
Info:: Reading Component Manifest - File
Info:: Found valid path () for SaveTemplate.gif.
Info:: Reading Component Manifest - File
Info:: Found valid path () for RegisterDialogs.js.
Info:: Reading Component Manifest - Config
Info:: Reading Component Manifest - Cleanup
Info:: Manifest file finished successfully
Info:: Starting Installation
Info:: Starting Installation - DotNetNuke.TelerikEditorProvider
Info:: Starting Installation - Provider
Info:: Component installed successfully - Provider
Info:: Starting Installation - Assembly
Info:: Assembly updated - bin\DotNetNuke.HtmlEditor.TelerikEditorProvider.dll
Info:: Creating backup of previous version - bin\DotNetNuke.HtmlEditor.TelerikEditorProvider.dll
Info:: Created - bin\DotNetNuke.HtmlEditor.TelerikEditorProvider.dll
Info:: Component installed successfully - Assembly
Info:: Starting Installation - File
Info:: Creating backup of previous version - EditorOverride.css
Info:: Created - EditorOverride.css
Info:: Creating backup of previous version - license.txt
Info:: Created - license.txt
Info:: Creating backup of previous version - releaseNotes.txt
Info:: Created - releaseNotes.txt
Info:: Creating backup of previous version - Telerik.Web.UI.DialogHandler.aspx
Info:: Created - Telerik.Web.UI.DialogHandler.aspx
Info:: Creating backup of previous version - Telerik.Web.UI.SpellCheckHandler.ashx
Info:: Created - Telerik.Web.UI.SpellCheckHandler.ashx
Info:: Component installed successfully - File
Info:: Starting Installation - File
Info:: Creating backup of previous version - FileManager.resx
Info:: Created - FileManager.resx
Info:: Creating backup of previous version - RadEditor.Dialogs.resx
Info:: Created - RadEditor.Dialogs.resx
Info:: Creating backup of previous version - RadEditor.Main.resx
Info:: Created - RadEditor.Main.resx
Info:: Creating backup of previous version - RadEditor.Modules.resx
Info:: Created - RadEditor.Modules.resx
Info:: Creating backup of previous version - RadEditor.Tools.resx
Info:: Created - RadEditor.Tools.resx
Info:: Creating backup of previous version - RadListBox.resx
Info:: Created - RadListBox.resx
Info:: Creating backup of previous version - RadProgressArea.resx
Info:: Created - RadProgressArea.resx
Info:: Creating backup of previous version - RadScheduler.Main.resx
Info:: Created - RadScheduler.Main.resx
Info:: Creating backup of previous version - RadSpell.Dialog.resx
Info:: Created - RadSpell.Dialog.resx
Info:: Creating backup of previous version - RadUpload.resx
Info:: Created - RadUpload.resx
Info:: Component installed successfully - File
Info:: Starting Installation - File
Info:: Creating backup of previous version - ConfigDefault.xml
Info:: Created - ConfigDefault.xml
Info:: Creating backup of previous version - ConfigDocumented.xml
Info:: Created - ConfigDocumented.xml
Info:: Creating backup of previous version - ToolsDefault.xml
Info:: Created - ToolsDefault.xml
Info:: Creating backup of previous version - ToolsMinimal.xml
Info:: Created - ToolsMinimal.xml
Info:: Component installed successfully - File
Info:: Starting Installation - File
Info:: Creating backup of previous version - SaveTemplate.resx
Info:: Created - SaveTemplate.resx
Info:: Component installed successfully - File
Info:: Starting Installation - File
Info:: Creating backup of previous version - About.ascx
Info:: Created - About.ascx
Info:: Creating backup of previous version - AccessibleTable.ascx
Info:: Created - AccessibleTable.ascx
Info:: Creating backup of previous version - CellProperties.ascx
Info:: Created - CellProperties.ascx
Info:: Creating backup of previous version - DocumentManager.ascx
Info:: Created - DocumentManager.ascx
Info:: Creating backup of previous version - FileBrowser.ascx
Info:: Created - FileBrowser.ascx
Info:: Creating backup of previous version - FindAndReplace.ascx
Info:: Created - FindAndReplace.ascx
Info:: Creating backup of previous version - FlashManager.ascx
Info:: Created - FlashManager.ascx
Info:: Creating backup of previous version - FormatCodeBlock.ascx
Info:: Created - FormatCodeBlock.ascx
Info:: Creating backup of previous version - Help.ascx
Info:: Created - Help.ascx
Info:: Creating backup of previous version - ImageEditor.ascx
Info:: Created - ImageEditor.ascx
Info:: Creating backup of previous version - ImageManager.ascx
Info:: Created - ImageManager.ascx
Info:: Creating backup of previous version - ImageMap.ascx
Info:: Created - ImageMap.ascx
Info:: Creating backup of previous version - LinkManager.ascx
Info:: Created - LinkManager.ascx
Info:: Creating backup of previous version - MediaManager.ascx
Info:: Created - MediaManager.ascx
Info:: Creating backup of previous version - MozillaPasteHtmlDialog.ascx
Info:: Created - MozillaPasteHtmlDialog.ascx
Info:: Creating backup of previous version - MozillaPasteTextDialog.ascx
Info:: Created - MozillaPasteTextDialog.ascx
Info:: Creating backup of previous version - PageProperties.ascx
Info:: Created - PageProperties.ascx
Info:: Creating backup of previous version - RenderTemplate.aspx
Info:: Created - RenderTemplate.aspx
Info:: Creating backup of previous version - SaveTemplate.aspx
Info:: Created - SaveTemplate.aspx
Info:: Creating backup of previous version - SetImageProperties.ascx
Info:: Created - SetImageProperties.ascx
Info:: Creating backup of previous version - SilverlightManager.ascx
Info:: Created - SilverlightManager.ascx
Info:: Creating backup of previous version - StyleBuilder.ascx
Info:: Created - StyleBuilder.ascx
Info:: Creating backup of previous version - TableBorder.ascx
Info:: Created - TableBorder.ascx
Info:: Creating backup of previous version - TableDesign.ascx
Info:: Created - TableDesign.ascx
Info:: Creating backup of previous version - TableProperties.ascx
Info:: Created - TableProperties.ascx
Info:: Creating backup of previous version - TableWizard.ascx
Info:: Created - TableWizard.ascx
Info:: Creating backup of previous version - TemplateManager.ascx
Info:: Created - TemplateManager.ascx
Info:: Creating backup of previous version - TrackChangesDialog.ascx
Info:: Created - TrackChangesDialog.ascx
Info:: Creating backup of previous version - XhtmlValidator.ascx
Info:: Created - XhtmlValidator.ascx
Info:: Component installed successfully - File
Info:: Starting Installation - File
Info:: Creating backup of previous version - SaveTemplate.gif
Info:: Created - SaveTemplate.gif
Info:: Component installed successfully - File
Info:: Starting Installation - File
Info:: Creating backup of previous version - RegisterDialogs.js
Info:: Created - RegisterDialogs.js
Info:: Component installed successfully - File
Info:: Starting Installation - Config
Info:: Creating backup of previous version - web.config
Info:: Exception - Object reference not set to an instance of an object.
Info:: Installation Failed - Config
Info:: Rolling back component install - Provider
Info:: Component rolled back successfully - Provider
Info:: Rolling back component install - Assembly
Info:: Restored backup of previous version - bin\DotNetNuke.HtmlEditor.TelerikEditorProvider.dll
Info:: Component rolled back successfully - Assembly
Info:: Rolling back component install - File
Info:: Restored backup of previous version - EditorOverride.css
Info:: Restored backup of previous version - license.txt
Info:: Restored backup of previous version - releaseNotes.txt
Info:: Restored backup of previous version - Telerik.Web.UI.DialogHandler.aspx
Info:: Restored backup of previous version - Telerik.Web.UI.SpellCheckHandler.ashx
Info:: Component rolled back successfully - File
Info:: Rolling back component install - File
Info:: Restored backup of previous version - FileManager.resx
Info:: Restored backup of previous version - RadEditor.Dialogs.resx
Info:: Restored backup of previous version - RadEditor.Main.resx
Info:: Restored backup of previous version - RadEditor.Modules.resx
Info:: Restored backup of previous version - RadEditor.Tools.resx
Info:: Restored backup of previous version - RadListBox.resx
Info:: Restored backup of previous version - RadProgressArea.resx
Info:: Restored backup of previous version - RadScheduler.Main.resx
Info:: Restored backup of previous version - RadSpell.Dialog.resx
Info:: Restored backup of previous version - RadUpload.resx
Info:: Component rolled back successfully - File
Info:: Rolling back component install - File
Info:: Restored backup of previous version - ConfigDefault.xml
Info:: Restored backup of previous version - ConfigDocumented.xml
Info:: Restored backup of previous version - ToolsDefault.xml
Info:: Restored backup of previous version - ToolsMinimal.xml
Info:: Component rolled back successfully - File
Info:: Rolling back component install - File
Info:: Restored backup of previous version - SaveTemplate.resx
Info:: Component rolled back successfully - File
Info:: Rolling back component install - File
Info:: Restored backup of previous version - About.ascx
Info:: Restored backup of previous version - AccessibleTable.ascx
Info:: Restored backup of previous version - CellProperties.ascx
Info:: Restored backup of previous version - DocumentManager.ascx
Info:: Restored backup of previous version - FileBrowser.ascx
Info:: Restored backup of previous version - FindAndReplace.ascx
Info:: Restored backup of previous version - FlashManager.ascx
Info:: Restored backup of previous version - FormatCodeBlock.ascx
Info:: Restored backup of previous version - Help.ascx
Info:: Restored backup of previous version - ImageEditor.ascx
Info:: Restored backup of previous version - ImageManager.ascx
Info:: Restored backup of previous version - ImageMap.ascx
Info:: Restored backup of previous version - LinkManager.ascx
Info:: Restored backup of previous version - MediaManager.ascx
Info:: Restored backup of previous version - MozillaPasteHtmlDialog.ascx
Info:: Restored backup of previous version - MozillaPasteTextDialog.ascx
Info:: Restored backup of previous version - PageProperties.ascx
Info:: Restored backup of previous version - RenderTemplate.aspx
Info:: Restored backup of previous version - SaveTemplate.aspx
Info:: Restored backup of previous version - SetImageProperties.ascx
Info:: Restored backup of previous version - SilverlightManager.ascx
Info:: Restored backup of previous version - StyleBuilder.ascx
Info:: Restored backup of previous version - TableBorder.ascx
Info:: Restored backup of previous version - TableDesign.ascx
Info:: Restored backup of previous version - TableProperties.ascx
Info:: Restored backup of previous version - TableWizard.ascx
Info:: Restored backup of previous version - TemplateManager.ascx
Info:: Restored backup of previous version - TrackChangesDialog.ascx
Info:: Restored backup of previous version - XhtmlValidator.ascx
Info:: Component rolled back successfully - File
Info:: Rolling back component install - File
Info:: Restored backup of previous version - SaveTemplate.gif
Info:: Component rolled back successfully - File
Info:: Rolling back component install - File
Info:: Restored backup of previous version - RegisterDialogs.js
Info:: Component rolled back successfully - File
Info:: Installation Failed - DotNetNuke.TelerikEditorProvider
Info:: Deleted temporary install folder
Info:: Installation Failed
Server Name: (Left Blank)
You will notice from the event viewer details that the Telerik Editor Provider failed to install and that the system was rolled back to a backup of the previous version of the provider.
The problem is one of the main reasons for this upgrade is that the version of the Telerik Editor Provider from 5.4.1 was not functioning correctly to begin with, so rolling back doesn’t do me any good.
Any suggestions on how to get the Telerik Editor Provider to install correctly?
Thank you for any help you can provide.