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8/18/2010 10:06 PM
 
Doug Hamilton


www.3villagestudios.com
Joined: 10/13/2005
Posts: 62
Ah yes... you have seen through my flaw of not providing all the information :)

That was the other thing...  The error does NOT get logged into the Event Log.   I am guessing that is why the "Unhandled Error" gets displayed.   That is why I am having a hard time getting to the root of the problem.

The error appears to be in the Catalook software for the goEmerchant gateway provider.  I am not sure if you are familiar with the product or not but basically there are 4 fields (2 of which are optional)  that need to be entered on for the selected gateway.
  • Login ID
  • Transaction ID
  • Merchant hash / certificate ID
  • Password

For this particular merchant the 1st 2 fields are required, however leaving the Merchant Hash field blank is what is causing the HEX error.  (Most likely when it is building the data for the post to the gateway.

I suspect that this points to me contacting DNNSOFT, which I have and have gone through their suggestions, but they say that other users are using this gateway with no issues.

I am hoping that someone has had experience with this gateway processor and can shed some light on what is wrong.

One thing that is sitting in the back of my brain in some dark corner is that the official name of the company is Cake 'n Crumbs and I am wondering if the ' (apostrophe) is causing some issue somewhere.   Not that I want anybody to focus on that part of it.

Doug

 
 
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8/19/2010 12:04 PM
 
Doug Hamilton


www.3villagestudios.com
Joined: 10/13/2005
Posts: 62
UPDATE:

I was able to successfully run a shopping cart transaction using a valid credit card number.  The error appears to be in the decoding of the DECLINED error message coming back from GoEmerchant to the CATALOOK shopping cart.  I have used other gateway providers for other clients so it appears to be limited to this provider for some odd reason.   The normal declined error is not displayed inside the shopping cart completed transaction window and is instead throwing it outside the portal to a general dotnetnuke page void of any skinning with just the DNN logo at the top.

DNNSOFT is looking at it at this time.

Doug
 
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