http://www.omsstrategicadvisors.com/
Our site has been up for approx 9 months and there's been no problem. Now all of a sudden, on SOME computers that were perfectly fine, the flash header is getting cut off. Well, I guess magnified is a better description...
I have not been able to recreate the issue on my screen. All the "guilty" computers have ie8, while I am stubbornly still on ie7, which is why I was thinking ie8 might be the culprit. However my bus. partner has multiple systems running and it looks perfectly fine on ie8, chrome, and firefox. Even problem computers have moments of clarity, for instance it happened on my husband’s pc then I refreshed the images and it corrected itself. Then at the customer site, I opened the url on one of the “offending” computers, it was cut off again until I logged in…then it corrected itself immediately. But when I tried that on the computer I am testing today, it did not work. Then I was checking the Compatibility View Settings within ie8, I unchecked the box regarding Intranets, and it worked. Thinking I’d found something, I went back in and re-checked it, and the problem was back, ok….now I really thought I was getting somewhere. But when I went in again and un-check the box….nothing…still wrong. Over the past 2 days, I’ve updated their Flash Players, made sure all the images were the same size, deleted and re-uploaded the pix and xml files, contacted the skin author, anything I could think of. The author also checked all the CSS and site setting, everything looked in order. Also tried using the Compatibility View feature, setting that site to only be shown in IE 7, it did not work, which makes me think maybe it’s not the browser. I just attempted to back the computer down to an earlier version of Flash Player (9 as opposed to 10.1). Also did not work.
Of course, the client is freaking thinking about the big client that is due to check them out this week. I’ve been searching every support/community forum looking for someone else with this problem…if you have any answers or know of any better places for me to look, please let me know.
Any help is truly appreciated.