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HomeHomeUsing DNN Platf...Using DNN Platf...Upgrading DNN P...Upgrading DNN P...Telerik Image Manager Throwing Errors, failing after upgradeTelerik Image Manager Throwing Errors, failing after upgrade
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11/18/2010 8:52 PM
 
Jon Morrissette

Joined: 3/26/2006
Posts: 115
I upgraded to 5.6.0 because the image manager wasn't working.  Basically, the manager pops open but no folders or files are visible.  My log is filled with this error message:

AssemblyVersion: 5.6.0
PortalID: 0
PortalName:  ############################3
UserID: 1
UserName: host
ActiveTabID: 70
ActiveTabName: Serve at #######
RawURL: /Providers/HtmlEditorProviders/Telerik/Telerik.Web.UI.DialogHandler.aspx?tabid=70&DialogName=ImageManager&Skin=Vista&Title=Image+Manager&doid=4dcd72f6-c628-4428-88e7-6276bfdf697d&dpptn=&rndnum=1290130198638&PreselectedItemUrl=%2fPortals%2f0%2fimages%2fLSCA%2f100_3141.JPG&rwndrnd=0.5203438726008659
AbsoluteURL: /Providers/HtmlEditorProviders/Telerik/Telerik.Web.UI.DialogHandler.aspx
AbsoluteURLReferrer: http://www.#############/Providers/HtmlEditorProviders/Telerik/Telerik.Web.UI.DialogHandler.aspx?tabid=70&DialogName=ImageManager&Skin=Vista&Title=Image%20Manager&doid=4dcd72f6-c628-4428-88e7-6276bfdf697d&dpptn=&rndnum=1290130198638&PreselectedItemUrl=%2FPortals%2F0%2Fimages%2FLSCA%2F100_3141.JPG&rwndrnd=0.5203438726008659
UserAgent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.12) Gecko/20101026 Firefox/3.6.12
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 886984ea-a507-48e3-85ba-f928edc3e7f3
InnerException: Unable to complete operation. An unknown error occurred. Portal Root
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Collections.Generic.Dictionary`2.Insert
StackTrace:
Message: DotNetNuke.HtmlEditor.TelerikEditorProvider.FileManagerException: Unable to complete operation. An unknown error occurred. Portal Root ---> System.ArgumentException: An item with the same key has already been added. at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) at DotNetNuke.HtmlEditor.TelerikEditorProvider.FileSystemValidation.get_UserFolders() at DotNetNuke.HtmlEditor.TelerikEditorProvider.FileSystemValidation.GetUserFolder(String path) at DotNetNuke.HtmlEditor.TelerikEditorProvider.PortalContentProvider.AddChildDirectoriesToList(DirectoryItem[]& radDirectories, Boolean recursive, Boolean loadFiles) at DotNetNuke.HtmlEditor.TelerikEditorProvider.PortalContentProvider.ResolveRootDirectoryAsTree(String path) --- End of inner exception stack trace ---
Source:
Server Name: ################
 
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12/8/2010 5:17 AM
 
Julien Hortoneda


Joined: 7/8/2006
Posts: 4
Hi

I just have a similar error, but for me it comes from System.ThrowHelper.ThrowArgumentException Method (on DNN 5.4.4).

I don't know if it is related, but it happens just after creating a photo gallery and albums with the Gallery Module (v. 4.3.3).

I tried to re-synch the files from the File Manager, but it did not work. Strangely on other Portals the Image Manager is OK, so it could be something on my file system.

Any ideas?
 
New Post
4/18/2011 11:22 AM
 
Juan Gonzalez


Joined: 3/27/2008
Posts: 2
Hi

I applied this process to solve this problem.

Firts, you need to do backup to database
Second, in the database , find files and folder tables.
Third, delete all record that contain portalid value zero

When you tried to load some file in the File Manager you will see that is ok
 
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HomeHomeUsing DNN Platf...Using DNN Platf...Upgrading DNN P...Upgrading DNN P...Telerik Image Manager Throwing Errors, failing after upgradeTelerik Image Manager Throwing Errors, failing after upgrade


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