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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...DNN Pro Licence expiry message displayed in ErrorDNN Pro Licence expiry message displayed in Error
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1/26/2011 5:00 AM
 
This morning when we logged into our site as a host user, we are seeing the DNN pro licence expired warning message:
 
Error Your DotNetNuke Professional Edition has expired. Please contact sales@dnncorp.com for information on how to obtain a valid license.

However when looking at our licences on the "Activate Your License" tab, they do not expire until July 2011.

License Type Invoice HostName Activated Expires
Production CS-ELT-******2 ******* Wednesday, July 27, 2011
Production CS-ELT-******1 ******* Wednesday, July 27, 2011


What is even stranger is that when logged in as an ordinary user, we do not see this message.
I have checked with our Ops team and nothing has changed on the file system and I have checked the EventLog and nothing out of the ordinary is displayed there.

What would be causing this message to suddenly be displayed?

I have logged a call with DNN pro, but thought I'd ask on the Forum while I wait for their response
 
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1/27/2011 6:02 AM
 
For issues with Pro extensions, please contact DNN Corp. support

Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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1/27/2011 6:07 AM
Accepted Answer 
Thanks Sebastian, I had logged a call with DNN Support, but because I am UK based their support desk doesn't open until 2pm UK time. I therefore though I'd ask on the forums to se if anyone else had experienced this problem?

Anyway the issue has been resolved. Unknown to me at the time we had a problem with our network and access to the internet was very patchy. I guess that the Host user was trying to access something from DNN corp and couldn't contact it due to the network and therefore the message was displayed.

I received an answer from DNN yesterday saying that the message is only displayed for HOST users - ordinary user do not see this message.



 
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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...DNN Pro Licence expiry message displayed in ErrorDNN Pro Licence expiry message displayed in Error


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