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HomeHomeOur CommunityOur CommunityCommunity Membe...Community Membe...WARNING: Do not purchase SwirlchatWARNING: Do not purchase Swirlchat
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2/15/2011 4:08 PM
 
Harlequin


Joined: 1/5/2009
Posts: 112
A week ago I purchased the Swirlchat module and had a issue getting it running. I put in a trouble ticket and posted on their forums. A week goes by and the only reply I get is a email saying my trouble tkt has been closed! No communication or real reply about my issue just automated emails. Sadly I should have done better research as I am not the only one looking at their forums that have gotten their money taken but 0 support. I would strongly suggest if you are looking for a chat module to avoid this module and this company.
 
New Post
2/16/2011 11:28 AM
 
OldTurtle Dev Labs

Joined: 9/16/2007
Posts: 55

Did you purchase that via snowcovered.com? Or did directly from their website?

If from their website, can you post their url here please?

If from snowcovered.com, I believe there are tools to get money back after purchase, I might be wrong.



 
New Post
2/16/2011 11:33 AM
 
Sebastian Leupold


Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

Sebastian Leupold's Avatar

www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212
Swirlchat is provided by Swirlhost (www.swirlhost.com) and sold via Snowcovered. AFAIK there hasn't been any update for more than 2 years now.
Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
2/20/2011 10:04 PM
 
Harlequin


Joined: 1/5/2009
Posts: 112
In fairness I wanted to update. I was told by the dev of the module it was a 'trouble ticketing error' my tkt went unseen for a week (however no explanation why my support forum post went unanswered as well) he did give me a refund and offered to still help me get my module working. I replied to his email and once again, have not heard back now going on 5 days. Quite frustrating to say the least but at least I got a refund so out of fairness to him I wanted to post that in reply to my OP. However seems less then professional attention to detail. And as mentioned above the module hasn't been updated in 2 years however claims the next version is 'soon' has been posted for the past year+.

Is there any other -good- IRC like chat module for DNN I can use you folks can suggest? I need a chat module where I can give staff mod ability to kick, ban, mute, etc. and one that can handle hundreds of users at once minimum. Thanks.
 
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3/3/2011 4:42 AM
 
David Finley


Joined: 1/13/2004
Posts: 131
Good on you for updating. 

 

David Finley

InteractiveWebs - DotNetNuke Modules / Advanced Microsoft CRM integration / iPhone/iPad Apps

iwebs

 
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HomeHomeOur CommunityOur CommunityCommunity Membe...Community Membe...WARNING: Do not purchase SwirlchatWARNING: Do not purchase Swirlchat


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