In the start they were really good.

What shocked me is after my contract locked in.

I do not know about your own experience but the tools they use for their control panel crashes often and most of my support tickets were about it not working or giving error messages.

Here are some facts (they are free to point out if i am lying):

- Support ticket that started this whole mess (NNS-271-23766) included an error message that I was getting from thier control panel when I was trying to upload my restored DB.
Error: pmm-ras error (Error code = 1):
== STDOUT ====================
Archiver error: unable to extract files from C:/plesk/tmp/php4BFD.tmp
==============================
== STDERR ====================
==============================

Clearly that is an CRASH.

- Question did they attempt to look at that error? Did they fix it? did they try? NO!.. they were too busy wanting me to pay. Does anyone here consider it a premium service when you ask a company that the tools they provided to their clients do not work?

- NNS-271-23766 ticket is not GONE!! It was in my queue yesterday. They seem to have removed it from my queue and I can not even search it.. HOWEVER I have all records of it from my email. nice! Now what does that look like? All my other tickets are there except this one.

- About my other tickets: "GMG-306-22919", "TCV-284-84488", "AUU-342-22069" were about the option to backup was not working in their tools. They said it was a bug but tool almost an entire month to fix.

They mentioned something about my intentions: what would anyone feels when their sites are down and instead of getting support?

Look at all the good comments I put (even when the problem was a bug in their system). I have no intentions. and now they say "At least we are responding!".. what? are you for real?

Yes, I am frustrated and upset. But on the good side I did manage to get my things in order but this bad experience will not be forgotten.

Let the DNN community know and hopefully it will save someone else's frustration.

I found their approach adds insult to injury. see; instead of fixing the problem when it happened they demanded i pay. I insisted they need to fix the errors and the reply was a shocking go else where and no refund.

Honestly; to move to them from GoDaddy was a mistake. Think about it; it's like saying "limitations are everywhere" and "DNN4Less have their problems"..

Well, then might as well save yourself the cost of DNN4Less and go with the cheaper solution.

At least GoDaddy (as an example):

- Has a good service
- Has an excellent refund policy
- Does not use free tools for their Control Panel (which DNN4Less does not even seem to know how to support)
- Would not insult their clients and expose their information on public forums.

An apology and working on their issues would have been enough (now that I managed to get back online after 4-5 hours down time).. but instead they continue to dig themselves in. It's like dealing with childish teens really.

Please note that at the request of Talal M we have removed his identifying information from one of the posts here. No other information was changed.

-Stephanie Tejada
Marketing Manager
DNN Corp.