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HomeHomeUsing DNN Platf...Using DNN Platf...Performance and...Performance and...Application pool issues on shared hosting at arvixe.comApplication pool issues on shared hosting at arvixe.com
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6/6/2012 6:10 AM
 
Hi

We have a shared hosting on arvixe.com and have started receiving the following error when accessing my site every few minutes:

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Service Unavailable

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HTTP Error 503. The service is unavailable.

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Here is the response from arvixe support:

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Hello,

Upon investigation we found that the application pool of your website was stopped. Hence, you are getting 503 error. I have started the application pool of your website. However, I have enabled the detailed errors for your website and now it is showing the following errors:

A worker process with process id of "102668" serving application pool 'mysite.mysite.com v4.0' (Classic) has requested a recyble because its private bytes memory limit.


Please refer the following URL for more details on memory:

https://support.arvixe.com/index.php?...

Imposed memory limit in Windows servers
Posted by - NA - on 27 April 2010 12:29 AM
Q: Is there a CPU/memory limit/restriction for Windows Plans?
A: Yes. 100MB for Reseller Class, 250MB for Personal Class ASP and 500MB for Business Class ASP.

Q: What will happen if I hit the memory limit?
A: If the worker process exceeds the private memory quota, IIS will recycle that pool which limits the memory usage. Your active sessions to the website may get expired. If your site works on authentication you will be asked to login again.

Q: How can I check the memory limit for my site?
A: Run your site in your local or test machine with the limits and try to optimize the codes. If the limit of 250MB is exceeded you should get Business Class, else you can go for Personal Class.

Q: What if my site exceeds the 500MB limit in Business Class?
A: We can increase the worker process to 2 if you are in a Business Class server. If the number of worker processes are increased, the load will be evenly shared across both the WP processes.

If the memory usage is still high, you should consider getting a dedicated server where you can use unmetered memory for your website.


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I am just wondering if there is an easier and economincal way other than going for dedicated server, if anyone has any suggestions. 

Thanks.

 
New Post
6/6/2012 6:47 AM
 
you could try some of the performance best practices to see if that helps you stay under their limits - http://www.dotnetnuke.com/Resources/Wiki/Page/Performance_best_practices.aspx

Buy the new Professional DNN7: Open Source .NET CMS Platform book Amazon US
 
New Post
6/6/2012 7:13 AM
 

Thanks Cathal for the info, but for non-technical users this may be over kill.

If you have any other suggestions with such users in mind please let me know.

Thanks,

N

 
New Post
6/8/2012 3:46 AM
 
Which DNN version are you using? DNN 6 has been reported to use significantly more memory than DNN 5.6. Which hosting plan are you on? 100 MB is very limited and with a large number of registered users, pages, modules and files you may even exceed 250 mb. Clear the recycle bin and remove all extensions from your DNN installation, which you are not currently using. Revise your scheduler settings, as the scheduler jobs may consume memory as well.

Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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6/22/2012 6:06 AM
 

Thanks Sebastian, i appreciate your input. 

The issue continues to plague us and the only thing Arvixe support says is that there could be bug in DNN which may be causing this issue. 

We are currently on a shared hosting.

We are using DNN 6.2.0 version.

I am currently looking into the scheduler settings. Will let you know how it goes.

Thanks.

 
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