The CRM Customer Tracking Module for DotNetNuke is available now on www.OnyakTech.com.

To be able to enter a customer’s user name into your DotNetNuke web site and get a complete detailed report of all interactions this customer has had with your company is critical to customer satisfaction. That is exactly what the OnyakTech Customer Tracker delivers.

Complete with reminders, incidents, files, sales order history, support history, login history and more for each customer. Also include your own custom data you have right now in your site but are unable to view due to a lack of proper tools to get at it….until now.

The OnyakTech Custom Tracker also includes an advanced security layer that makes it easy to control who can see, share and download your customer data.

Use OnyakTech Customer Tracker to...

• Obtain a complete customer history even though you have never tracked it yourself
• Log customer complaints and critical incidents. Use this information to identify “problem customers” and turn them in to happy customers. This can also be used to identify problems in your business process or products and resolve them before you lose customers.
• Attach files and log notes to customers. This is a great way to store contracts or project related data.
• Notes, files and more that have been added to a customer’s profile can be shared with other sales representatives. Now you can easily share customer experiences so that everyone in your company can quickly respond to your customer’s needs.
• Create email reminders of important meetings with your customer or to remind you to follow up with a customer to make sure the product or service is working out great for them.

Yes you could use it to replace IMIS and there are big plans for this module (including mobile apps for it).  Just received a lot of new feedback for more features and working on the design of the next major release.  The current version has a lot of hidden features that will be opened up in the next version as well.  So keep an eye on this one.

Here is a direct link to the demo page...

http://www.dnn-module.com/DotNetNukeD...

But to see it in action on your site you can download an evaluation version from ...

https://www.onyaktech.com/Products/Do...

I think the major key to this module is that you can pull up a customers complete history with data that is already in your system.  While BETA testing this I used it often by typing in a customers user name and was instantly able to see the customers complete history of sales orders, support tickets, forum posts, logins, etc.  And now I'm using it to attach project files to a customer so that I can reference them quickly instead of having to open them up through SigmaPro. That's just how I use it, there are many other features (like incident tracking and reminders) that others are using and there are a lot of new features planned.

Would love to hear your feedback on this.  Contact me if there are any features you want added. Thanks!