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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Profile Photo IssueProfile Photo Issue
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12/1/2012 4:43 PM
 
I've installed an instance of DNN7 online at http://dnn7.thehway.com. The app seems to be running fine, but after configuring my default superuser's profile, I've noticed that I can't get the photo property to work. I can click the Upload File button and select my target image on my local hard drive, but nothing I do afterwards seems to work. After selecting an image, I'd expect there to be some sort of upload button or something, but the "Upload File" button simply changes to the name of my image file and that's it.Is the profile photo property working for everyone else? Do I perhaps have something not configured correctly? It seems strange that something so basic wouldn't work for me.
 
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12/1/2012 5:04 PM
 

After just doing this myself, it would appear that as soon as you select your image it automatically uploads. You should see it appear in the box next to where you clicked the  upload button originally.

This works for me and shows in my profile when I go to edit it (doesnt appear next to my user name though!) 

Seems a bit silly to me to do it this way and not give you the chance to change your mind as you might have clicked on the wrong file originally and then you have to go through the whole procedure again to get the right image

 
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12/2/2012 11:16 AM
 

Hmmm--it doesn't work for me. The folder defaults to "My Folder" and when I click the Upload File button and choose the image I want, the button then displays the name of my selected file but nothing else seemingly happens. Looking at the file system on the server, I don't see any uploaded images, so the system definitely isn't doing the job.

As a plan B, I'd like to just manually upload an image, but I can't figure out how DNN finds a "My Folder" to use as a folder path. On the server, user folders seem to be nested several deep, and I see no reference to a "My Folder". Heck, I'm not even sure whether my superuser account should be within the user folder under the /Portals _default folder or the initial /0 folder (I presume the former).

In the course of my debugging, I've noticed two things. First, the database UserProfile table isn't populated with PropertyDefinitionID of 21 (associated with the profile image property), so it seems like when I'm saving my profile, nothing is being written to the database about my image. 

Second, when I try the whole process in IE 9 (instead of my beloved Google Chrome), a curious thing happens; I get a server challenge prompting me for my username and password: "The server dnn7.thehway.com at DNNAPI requires a username and password." This makes me think that I don't have something configured correctly on the server. And indeed, I'm running Windows Server 2008 R2 but the application pool is set to NETWORK SERVICES (as is the root folder security settings), even though the DNN instructions for setting up the system in IIS 7.5 instruct to use app pool/website name:

  • Windows Version: Windows 7/2008r2
  • IIS Version: 7.5
  • Account: IIS APPPOOL\WEBSITENAME

So, while I got DNN7 to work using NETWORK SERVICES, do I perhaps have that wrong and it's causing the problem with uploading a profile image? Note that I can add files and images to content just fine, so the system SEEMS to be working ok...

 
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12/2/2012 3:54 PM
 

Scott,

 See here.

The issue with the superuser avatar photo is to be removed in version DNN 7.0.2.

However, many of the pros there say that it might be due to wrong folder permissions.

 I see this problem in my installation and now I start wondering what permissions I set wrong.


English-Polish translations, one-to-one English/Polish tutoring, Windows server management, website development - HTML/JS/CSS/Razor
 
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12/2/2012 10:22 PM
 
Thanks, Greg. Another issue I noticed is that if I create an admin just for the portal, I still get the same problem--the photo property just doesn't work. So, I wonder whether it's some sort of permissions issue (although the permissions thing seems fairly straightforward). Guess I'll need to troubleshoot this some more.
 
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