Hi Christa

Try this:

• Navigate to Host > Host Settings.
• At Advanced Settings, click the Maximize  button.
• At SMTP Server Settings, click the Maximize  button.
• In the SMTP Server field, enter the SMTP address of the server. E.g. mail.yourdomain.com (replace yourdomain.com with your actual domain name)
• At SMTP Authentication, select from the following options:
  • Anonymous  (This is the default option)
  • Basic (You should choose "Basic")
  • NTLM (Do not choose)
• In the SMTP Username field, enter a SMTP Username. (email-address@yourdomain.com (replace yourdomain.com with your actual domain name))
• In the SMTP Password field, enter a SMTP Password. (your email password)
• Click Update.

NOTE: Make sure that email address in Host \Basic Settings\Host Details is the same email address as you entered in SMTP server email address above.

I hope this will help.