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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...Help Desk ModuleHelp Desk Module
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11/7/2013 10:09 AM
 
guerillarage

Joined: 7/3/2012
Posts: 3

Hello all,

Can anybody please recommend a good help desk ticketing system module? I would like for it to be highly customizable (Add my own ticket categories, status, etc).

Another major thing I'm looking for is to be able to run multiple instances of the help desk. For instance, I would like to be able to have a help desk system for 2 different departments at my company. The ticket database needs to be separate for each dept.

Does anybody have any recommendations?

Best Regards
 
New Post
11/7/2013 2:35 PM
 
Chris Onyak


www.OnyakTech.com
Joined: 8/27/2003
Posts: 799
SigmaPro is a help desk module that has been around since the early days of DNN.  Details are on http://www.sigmaprodraconis.com and www.OnyakTech.com.  It also includes access to the new version 10 to be released early 2014 with iPhone and Android apps.

Professional DNN Extensions, custom solutions and mobile apps since 2003.
www.OnyakTech.com
 
New Post
11/7/2013 4:09 PM
 
guerillarage

Joined: 7/3/2012
Posts: 3

Hello Chris,

I looked at the features and like what I see of it. Does this support running multiple instances on the same portal?

 
New Post
11/7/2013 10:33 PM
 
Chris Onyak


www.OnyakTech.com
Joined: 8/27/2003
Posts: 799
Yes it does.  In your case, setup the core module on a page for administration and start by creating the different help desk projects.  Then use the SigmaPro Help Desk module throughout your site setting the project you want it connected to, or have multiple instances pointed to the same project.

Professional DNN Extensions, custom solutions and mobile apps since 2003.
www.OnyakTech.com
 
New Post
11/8/2013 9:51 AM
 
guerillarage

Joined: 7/3/2012
Posts: 3
Thanks for the suggestion. I will install this and see if it is what I am looking for.
 
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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...Help Desk ModuleHelp Desk Module


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