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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Notifications broken after moveNotifications broken after move
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2/20/2016 12:44 PM
 
Dan Santee


Joined: 9/16/2015
Posts: 6

 

I've moved my installation from one machine to another, and everything is working perfectly - except notifications. Previously, when a user registered, I would get a notification in the notifications area which I could interact with. Now, there are no notifications. The users can still sign up, but there is no notification. Also, I use a blog enging (EasyDNNNews) which works with the notification system, and there are no notifications generated that way, either (which did work before the move). When I look at the CoreMessaging_Messages table, I can see that there are no notifications after the move date. What can I do to troubleshoot this problem?
 
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2/21/2016 12:35 AM
 
Chris Hammond


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www.christoc.com
Joined: 1/14/2003
Posts: 7319

I would start by checking your SMTP settings, did you change settings for the new server? Were you using a Local SMTP server before? 

Chris Hammond
Former DNN Corp Employee, MVP, Core Team Member, Trustee
Christoc.com Software Solutions DotNetNuke Module Development, Upgrades and consulting.
dnnCHAT.com a chat room for DotNetNuke discussions
 
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2/27/2016 1:37 PM
 
Dan Santee


Joined: 9/16/2015
Posts: 6

 

The SMTP settings are fine. I get the test email without problems, and modules which use SMTP but not the notifications system work fine. Only the notifications are broken. It's not an SMTP problem - it's a problem with the actual notifications system.
 
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2/27/2016 10:11 PM
 
Chris Hammond


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www.christoc.com
Joined: 1/14/2003
Posts: 7319
Anything in the "Event Viewer" about sending of messages?
Chris Hammond
Former DNN Corp Employee, MVP, Core Team Member, Trustee
Christoc.com Software Solutions DotNetNuke Module Development, Upgrades and consulting.
dnnCHAT.com a chat room for DotNetNuke discussions
 
New Post
3/6/2016 2:52 PM
 
Dan Santee


Joined: 9/16/2015
Posts: 6
In the event viewer, I don't see anything specific to messages or notifications, but do I see a log type of "New User" which shows the user information. Immediately afterward, I see a Module Load Exception with the following:
ModuleId:-1
ModuleDefId:-1
FriendlyName:ModuleControlSource:DesktopModules/Admin/Security/Register.ascx
AbsoluteURL:/Default.aspx
DefaultDataProvider:DotNetNuke.Data.SqlDataProvider, DotNetNuke
ExceptionGUID:0a5d1357-0b42-4d3d-a663-c6042a01b324
AssemblyVersion:7.4.1
PortalId:13
UserId:-1
TabId:516
RawUrl:/register.aspx?returnurl=http%3a%2f%2fkensingtonmanor.org%2fHome.aspx
Referrer:http://kensingtonmanor.org/register.aspx?returnurl=http%3a%2f%2fkensingtonmanor.org%2fHome.aspx
UserAgent:Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko
ExceptionHash:YTxnP7y3gw2jpEJp0mPRlg==
Message:Object reference not set to an instance of an object.
StackTrace: InnerMessage:Object reference not set to an instance of an object.
InnerStackTrace:
   at DotNetNuke.Services.Mail.Mail.SendMail(UserInfo user, MessageType msgType, PortalSettings settings)
   at DotNetNuke.Entities.Modules.UserModuleBase.CompleteUserCreation(UserCreateStatus createStatus, UserInfo newUser, Boolean notify, Boolean register)
   at DotNetNuke.Modules.Admin.Users.Register.CreateUser()
Source:
FileName:
FileLineNumber:0
FileColumnNumber:0
Method:
Server Name: RD0003FF9AC41C
 
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